Technical Support Specialist

Egreenservices; Tacoma (WA); Hybrid; USD 75,000 - 116,000; Full time

Benefits offered by this job

Mentorship

Health coverage

Growth time

Hybrid schedule

Job summary

KFC in Tacoma, WA is hiring a Technical Support Specialist with 4 years of experience to own relationship-building and the full sales funnel in a hybrid Tacoma setting.

You will mentor teammates, translate complex troubleshooting for non-technical audiences, and frame ROI to reassure a Tacoma CFO. This role emphasizes mentorship, growth time, and a balanced, fast-paced work rhythm.

Qualifications

• 4 years of relevant experience in technical support or related client-facing roles.
• Ability to translate technical troubles for non-technical audiences.
• Strong written communication and notes in a fast-paced environment.
• Willingness to be the newest person in the room and contribute actively.
• Comfort with a fast, hybrid-paced Tacoma work setting.

Responsibilities

• Pull the mission-focused case study to close stalled Tacoma deals.
• Build and nurture relationships with prospects across the Tacoma, WA market.
• Map buyer pain to KFC's pitch deck, slide by slide.
• Own the funnel from first contact to closed-won.
• Cultivate referrals and partnerships in Tacoma.

Skills

Organizational skills

Multitasking

Troubleshooting for non-tech audiences

Adaptability

Fast-paced environment

Portfolio presentation

Job description

We opened this Technical Support Specialist role because KFC's Tacoma ambitions outgrew the team carrying them. Put your 4 years of experience to work in a $75,000 - $116,000 role with ownership, mentorship, and room to grow.

Key Responsibilities

• Pull the mission-soaked case study that closes a stalled Tacoma deal
• Build and nurture relationships with prospects across the Tacoma, WA market
• Map buyer pain to KFC's pitch deck, slide by slide
• Own the funnel from first click to closed-won, top to bottom
• Cultivate referral channels and strategic partnerships in Tacoma
• Trade weekly notes with product on what Tacoma buyers keep requesting
• Frame the steady-handed ROI a Tacoma, WA CFO can defend internally
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Sharp organizational skills and an ability to juggle multiple workstreams
• A learner's pace that keeps up with shifting requirements
• Experience translating Troubleshooting complexity for a non-technical audience
• Comfort being the newest person in the room and the loudest in the notes
• Comfort with a KFC pace that rarely sits still
• A portfolio that speaks louder than any line on your resume

KFC grew out of a Tacoma, WA research lab and never lost its mentorship-focused, question-everything approach to Continuous Learning. We move fast on Written Communication but slow down whenever someone says they feel rushed past good judgment.

The number is $75,000 - $116,000; the rest is mentorship, health coverage, paid growth time, and a hybrid arrangement that respects your evenings.

We just reopened this Technical Support Specialist req and are eager to meet new people.

Let the KFC team in Tacoma, WA meet the person behind the Written Communication on your resume.