Technical Support Specialist

Intuit, Inc.; Santa Ana (CA); Híbrido; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Intuit, Inc. is seeking an Outage Management Systems (OMS) Technical Support Specialist to provide SME support for the CGI OMS, handling operational and maintenance tasks. This role is hybrid in Southern California with possible remote work and requires on-call rotation.

The ideal candidate will support system logic, data, and OMS-related projects, contribute to server upgrades, and collaborate with IT teams on infrastructure and communications. Proficiency in SQL and Python is preferred.

Qualificações

• Bachelor’s degree required.
• Maintenance experience with back-office support of the Outage Management System (OMS).
• Electrical Utility or similar industry experience preferred.
• Experience with OpenGrid Network.
• Solid knowledge of SQL databases.
• Proficiency in Python.
• Windows Server maintenance experience.
• Strong operational support skills.

Responsabilidades

• Provide SME support for the CGI Outage Management System (OMS) application.
• Support ongoing operations and maintenance activities.
• Participate in on-call duty rotation; support PST working hours.
• Analyze system logic, data and processes related to OMS projects.
• Assist with OMS configuration, testing, and hands-on support during upgrades.
• Collaborate with IT teams to maintain, improve, and implement infrastructure.

Conhecimentos

Data analysis

OpenGrid Network

SQL queries

Python

Operational support

Formação académica

Bachelor’s degree

Ferramentas

SQL database

Windows server maintenance

Descrição da oferta de emprego

An electric utility client is looking for a hands-on Outage Management Systems (OMS) Technical Support Specialistwho will provide subject matter expertise supporting the Outage Management System (OMS) application.

Location: Hybrid in Southern California /possible Remote

RESPONSIBILITIES

• Provide SME supporting the CGI Outage Management System (OMS) application.
• Scope includes operational and maintenance support.
• Support PST working hours. Must support on-call duty support rotation shared with existing team.
• Assist with system logic, processes, and data particularly as it relates to OMS-related projects, customer communications, and operational activities.
• Contribute to the upcoming database and operating system (OS) server upgrades. This would involve tasks such as OMS configuration, testing and other hands-on support.
• Collaborates directly with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure
• Experience performing data analysis
• Support data requests from SQL databases specific to electrical utility events.
• Designs, administers and monitors grid application software configurations.
• Create and execute shell scripts and/or python code.
• Writes and reviews documentation to describe configuration processes, logic, and test plans.

QUALIFICATIONS

• Bachelor’s degree
• Maintenance experience with back-office support of the Outage Management System
• Electrical Utility or similar.
• OpenGrid Network,
• SQL database,
• python,
• windows server maintenance,
• and operational support.