Operations Systems Specialist 1

MEMPHIS LIGHT GAS & WATER; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

MEMPHIS LIGHT GAS & WATER is seeking an Operations Systems Specialist 1 to support the Electric System's OMS/DMS in a 24/7 environment. This entry-level role focuses on learning outage management processes, debugging, configuring, and documenting changes to OMS/DMS applications for operational reliability.

You will work with OMS/DMS tools and related interfaces (AMI, ESRI GIS), assist with system tuning, backups, and user support, and build knowledge of cyber security and NERC standards as they

Qualifications

• 0 to 2 years of experience in outage management systems (OMS), DMS or related IT fields.
• Knowledge of OMS/DMS concepts and cyber security basics.
• Ability to work with Windows and Linux operating systems.

Responsibilities

• Provide entry-level support of the OMS/DMS for electric utility services, including analysis, coding, maintenance and troubleshooting.
• Design, code, test, integrate and document software changes for the OMS system applications.
• Assist with tuning, backups, and storage of OMS/DMS information and historical data.
• Interface OMS/DMS with other MLGW systems and support internal/external customer information needs.
• Develop understanding of storm processes and crew management in relation to outage management.

Skills

OMS knowledge

DMS knowledge

Windows

Linux

Networking

Programming basics

System analysis

Education

Bachelor's degree in Computer Science / Engineering / Information Systems

Tools

ESRI GIS

AMI

Database administration

Job description

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

The Operations Systems Specialist 1 will apply entry-level outage management system principles in a 24/7 operation responsible for learning the management, design, specifications, installation, configuration, troubleshooting and support of the Outage Management System (OMS) and Distribution Management System (DMS) applications, hardware and operating systems for MLGW's Electric System.

ESSENTIAL DUTIES:

Provide entry-level support of the Outage Management System (OMS) and Distribution Management System (DMS) for electric utility services including analysis, coding, maintenance and troubleshooting. This may include any technologies and/or applications that interact with the OMS/DMS (e.g., AMI, ESRI). Specify, design, code, test, integrate and document software change requests and internal user requests for the OMS system applications which include problem solving, continuous improvement and standardization efforts for OMS related work processes. Utilize OMS system tools to supply the System Operators and internal users with customer information and data needed to perform their work functions which includes working with other areas to interface to other MLGW systems that are needed for internal/external customer support and information sharing. Apply technical knowledge to properly design, develop, implement and configure the OMS system and make recommendations to management as necessary. Develop an understanding of storm processes, crew management and how it relates to the outage management system. Support and configuration of the OMS/DMS system databases and GIS mapping application; front line desktop support of Windows and Linux workstation and operating systems, hardware and peripherals. Recommend, develop and implement special features, modifications, improvements and enhancements to OMS/DMS; develop knowledge and understanding of the NERC standards related to electric infrastructure and cyber security to provide support to System Operations and aid in process improvements for ensuring MLGW’s compliance. Assist with the tuning of the system and daily evaluations of the operating system(s) and hardware for the OMS/DMS system equipment and software in order to maintain system integrity, operational reliability and system reliability; backup and storage of OMS/DMS information and historical data; and test vendor software changes and releases to the OMS/DMS system. Perform other duties as directed.

LICENSES AND CERTIFICATIONS

A valid driver's license from state of residence is required.

EDUCATION

Bachelors degree in Computer Science, Engineering, Information Systems, Business Administration with a concentration in Information Systems, Math with a concentration in Computer Science, or Bachelor's degree with a minimum of 12 hours college accredited Information Technology or Information Systems courses is required.

EXPERIENCE

0 to 2 years of experience in outage Management system (OMS), Distribution Management System (DMS) or Distribution Automation System (DA) or cyber security, networking, programming or system analysis skills depending on departmental need.

ADDITIONAL INFORMATION

Must have an occupationally significant combination of: ability to apply job knowledge; initiative; analytical, problem solving and decision-making abilities. Knowledge of computer operating systems and database administration. Advanced knowledge of OMS/DMS/DA applications and theory, distribution engineering theory of advanced knowledge of engineering principles and practices related to electric, gas or water systems.

Physical Demands:

Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment. Works inside majority of the time under good conditions; occasionally makes field trips to electric facilities. Subject to eye fatigue and sitting for long periods of time.

THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.