Technical Support Specialist

Unilever PLC; San Jose (CA); On-site; USD 95,000 - 143,000; Full time

Benefits offered by this job

Mentor program

Benefits package

Job summary

Unilever is seeking a Technical Support Specialist in San Jose to drive rapid, results-oriented growth. You will build territory plans for San Jose, develop a local reference network, and negotiate pricing to meet quarterly quotas.

You will mine written communications to craft empathy-led stories, promote Help Scout adoption, and lead weekly cadences to keep the CA team accountable. A mentor program and benefits accompany this full-time role.

Qualifications

• 3 years that taught you which corners can be cut.
• Professionalism, integrity, and discretion with sensitive information.
• Ability to thrive both independently and as part of a tight-knit team.
• Hands-on command of Problem Solving, with Mentoring as a close second.
• A CA sensibility, or genuine curiosity about this market.

Responsibilities

• Build territory plans that maximize coverage across San Jose, CA
• Build the San Jose reference network that closes deals for you
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Mine Written Communication data for the empathy-led story that wins the room
• Push Help Scout adoption so the CA team stops flying blind
• Set the weekly cadence that keeps Unilever reps accountable
• Sniff out the CSAT Reporting gap that's leaking deals at handoff
• Manage event sponsorships and lead-capture programs across San Jose, CA

Skills

Territory planning

Problem solving

Team collaboration

Mentoring

Customer focus

Job description

The feedback-hungry part of this Technical Support Specialist job at Unilever isn't the travel or the targets, it's how fast Help Scout compounds when done right. Bring the proudly-nerdy energy and 5 years; Unilever brings $95,000 - $143,000, a San Jose base, and room to grow into more.

Key Responsibilities

• Build territory plans that maximize coverage across San Jose, CA
• Build the San Jose reference network that closes deals for you
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Mine Written Communication data for the empathy-led story that wins the room
• Push Help Scout adoption so the CA team stops flying blind
• Set the weekly cadence that keeps Unilever reps accountable
• Sniff out the CSAT Reporting gap that's leaking deals at handoff
• Manage event sponsorships and lead-capture programs across San Jose, CA

What You'll Bring

• 3 years that taught you which corners can be cut
• Professionalism, integrity, and discretion with sensitive information
• Ability to thrive both independently and as part of a tight-knit team
• Hands-on command of Problem Solving, with Mentoring as a close second
• A CA sensibility, or genuine curiosity about this market

Unilever has become the service-minded name sales marketing buyers across CA bring up when someone asks who actually knows Conflict Resolution. Disagreement is welcome here, but once we decide, the whole Unilever team rows in the same direction.

Get $95,000 - $143,000, get a mentor, get benefits, and get the freedom to grow your Written Communication without anyone watching the clock.

The full-time seat is open right now, refreshed and ready for resumes.