Technical Support Specialist

Luxoft; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to join their dynamic team. This entry-level role is crucial for providing timely and effective support to employees, ensuring smooth operations within the organization. You will be responsible for troubleshooting technical issues, contributing to the knowledgebase, and communicating effectively with teams. The position requires flexibility in working hours, including weekends and holidays, to maintain continuous support coverage. If you're passionate about technology and eager to help others, this opportunity is perfect for you.

Qualifications

• 1+ years experience supporting Windows 7 and 10 operating systems.
• 1+ years experience supporting Android and Apple mobile devices.

Responsibilities

• Handle inbound calls from employees reporting technical issues.
• Document and troubleshoot technical issues for resolution.

Skills

Technical Support

Effective Communication

Call Handling

Troubleshooting

Tools

Microsoft Office

PC Operating Systems

Mobile Devices Support

Job description

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Technical Recruiter at DXC/Luxoft USA and Canada

• Project Description:
• The WellMed Tech Support Specialist will play a critical role in assisting the WellMed Helpdesk to support WellMed employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.
• Responsibilities:
• Accept Inbound Calls: Receive and handle inbound calls from WellMed employees reporting technical issues.
• Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
• Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
• Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
• On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.
• Mandatory Skills Description:
• 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.
• 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
• 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
• Effective communication skills to interact with colleagues and end-users.
• Efficient call handling abilities to ensure prompt and accurate issue resolution.
• Nice-to-Have Skills Description:
• Experience with Microsoft Office

Seniority level

• Entry level

Employment type

• Full-time

Job function

• IT Services and IT Consulting