Technical Support Specialist

Global Business Transformation Solutions, LLC (GBTS); Sacramento (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Opensity Solutions in Sacramento is seeking a frontline IT support technician to assist end users, troubleshoot requests, and coordinate with the client’s IT team.

You will handle calls, emails, and service desk queues with a courteous approach, support conference rooms, and manage hardware inventory while communicating clearly with site leadership.

Minimum requirements include a High School diploma and at least 1 year in a client-service tech role; travel may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of professional level work experience.
• Ability to multitask with attention to detail.
• Some travel may be required.
• Strong initiative and ability to work independently with minimal supervision.

Responsibilities

• Ability to operate a computer in basic terms and assist others with coaching and troubleshooting.
• Provide support for technical requests and flex services with a can-do attitude.
• Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner.
• Engage firm IT through the client’s IT team as needed.
• Accurately communicate with client staff and OPSO team members regarding commitments, deadlines, challenges, requests, etc.
• Assist with conference room support for technology, including video conferences.
• Assist with managing the hardware inventory and distribution.
• Maintain ongoing communications with all departments managed by OPSO and site leadership.

Skills

Customer service

Technical support

Education

High School Diploma or equivalent

Minimum of 1-year professional level work experience

Job description

About Us

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Responsibilities

• Ability to operate a computer in basic terms as well as coaching and troubleshooting for others
• Provide support for technical requests and flex services with a "can do" attitude and philosophy
• Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner
• Engage firm IT through the client’s IT team as needed.
• Accurately communicate with client staff and OPSO team members regarding commitments, deadlines, challenges, requests, etc.
• Assist with conference room support for technology, including video conferences
• Assist with managing the hardware inventory, monitor and distribute
• Maintain ongoing communications with all departments managed by OPSO , providing support as needed and requested by ET Supervisor and/or site leadership
• Assist in other areas of the site, on an as-needed basis.

Job Requirements

• High School Diploma or equivalent
• Minimum of 1-year professional level work experience
• Previous experience in a client service-oriented field preferred
• Ability to multitask with attention to detail
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry or packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Excellent organizational skills
• Some travel may be required
• Strong initiative required; ability to work independently with minimal direct supervision

Equal Employment Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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