Senior Service Specialist

Global Business Transformation Solutions, LLC (GBTS); United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in the United States seeks a Senior Service Specialist to deliver high-level administrative and operational support across client environments, covering mail, copy, print, hospitality and facilities while upholding client standards.

As a key on-site resource, you will handle complex service requests, coordinate workflow, and maintain professionalism and efficiency to ensure exceptional service delivery and client satisfaction.

Qualifications

• 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.
• Experience supporting corporate, legal, professional services, or high‑volume client environments preferred.
• Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.
• High School Diploma or GED required.

Responsibilities

• Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
• Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
• Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
• Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
• Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.
• Deliver exceptional customer service while responding to client requests, questions, and operational support needs.
• Handle client concerns and service‑related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Confidentiality

Teamwork

Problem solving

Microsoft Office

Office coordination

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.

At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.

Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The role of Senior Service Specialist at Opensity Solutions is responsible for delivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on‑site resource, handling complex service requests, supporting day‑to‑day operations, and assisting with workflow coordination while maintaining professionalism, operational efficiency, and adherence to client standards.

Roles & Responsibilities

Administrative & Operational Support Services

Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.

Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.

Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.

Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.

Reception & Client Service

Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.

Deliver exceptional customer service while responding to client requests, questions, and operational support needs.

Handle client concerns and service‑related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.

Maintain strong working relationships with clients, vendors, and internal stakeholders to support seamless service delivery.

Hospitality & Facilities Coordination

Coordinate conference room setup, hospitality services, catering support, and meeting room readiness.

Monitor and replenish office and kitchen supplies while maintaining inventory control and ordering supplies as needed.

Assist with basic facilities support including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns.

Support overall office appearance and operational functionality to ensure a professional client environment.

Workflow Coordination & Quality Assurance

Independently manage assigned production and operational tasks while meeting deadlines and maintaining service quality standards.

Assist with prioritizing daily workflow activities to ensure operational efficiency and timely completion of requests.

Monitor service activities and identify opportunities for process improvement, operational consistency, and enhanced client support.

Ensure compliance with Opensity Solutions policies, safety procedures, confidentiality standards, and client‑specific operational requirements.

Knowledge, Skills & Attributes

Strong customer service and interpersonal skills with a professional and client‑focused demeanor.

Excellent organizational and multitasking abilities with strong attention to detail.

Ability to work independently and manage multiple operational responsibilities in a fast‑pace environment.

Strong verbal and written communication skills.

Proficiency in Microsoft Office applications including Word, Outlook, and Excel.

Ability to problem solve and resolve service‑related issues with professionalism and tact.

Ability to maintain confidentiality and professionalism in client environments.

Flexible, dependable, and adaptable with a strong team‑oriented mindset.

Qualifications

Experience

2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.

Experience supporting corporate, legal, professional services, or high‑volume client environments preferred.

Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.

Education / Certifications

High School Diploma or GED required.

Physical Requirements

Ability to lift or move 40 lbs. or greater as needed.

Ability to grasp, lift, or carry packages using standard wheeled carts with load capacities up to 75 lbs.

Ability to walk, bend, kneel, stand, or sit for extended periods of time throughout the workday.

Compensation

The Compensation range for this role is 25.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Inclusion & Equal Opportunity

Opesity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opacity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect: We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability: We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration: We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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