Technical Support Specialist

Agile Defense; Rock Island (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Holiday Pay

Short-term and long-term Disability

Retirement

Learning and Development opportunities

Job summary

Agile Defense is seeking a Technical Support Specialist in Rock Island, IL. This role involves managing VTC equipment and installations, user training, and maintaining network access for JWICS.

Applicants should have 5+ years experience in helpdesk or network support, with required certifications including Security+, CCNA, and more. Compensation ranges from $80,000 to $95,000 annually, with benefits including health insurance and paid time off.

Qualifications

• 5+ years of experience in helpdesk or network support.
• IAT Level II certification required.

Responsibilities

• Schedule and manage VTCs and teleconference equipment.
• Install and test VTC and VOIP equipment.
• Provide user training on VTC equipment.
• Conduct weekly meetings with the Government IT representative.

Skills

Security+

CCNA

CSA+

GSEC+

SSCP

Education

Helpdesk, Network Support, VTC Support

Job description

Technical Support Specialist

Location: Rock Island, IL

Clearance Level: Top Secret, Must Have Clearance to Start

Required Certification(s): Security+, CCNA, CSA+, GSEC+ OR SSCP

Responsibilities

• VTC management: scheduling, verifying and monitoring all JWICS VTCs, de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate commands. Assist with VTC process development and sustainment AMC wide.
• Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC, (2) SCIFS at HQ CECOM and one SCIFs at ASC.
• Travel AMC wide to conduct endpoint system VTC installations. (IAW A003)
• Provide basic user VTC training on all JWICS VTC equipment and processes. Basic user VTC training can be on hands or can be via written documentation.
• Provide daily updates via spreadsheet or individual communication. (IAW CDRL A001)
• Provide weekly status updates via Weekly Activities Report (WAR). (IAW CDRL A001).
• The contractor shall, at a minimum, conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline. The status of all change requests shall be documented in weekly and monthly status reports.
• Ensure continued access to the JWICS computer network to include resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives.
• Provide weekly and monthly briefings or reports containing status of tasks and performance metrics.

Education and Background

No degree required; Helpdesk, Network Support, VTC Support Required

Years of Experience

5+ years

Required Skills

IAT Level II – Security+, CCNA, CSA+, GSEC+ OR SSCP

Working Conditions

SCIF; typical office environment

Compensation

$80,000 - $95,000 a year

Benefits

Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Learning and Development opportunities, plus other optional benefit elections.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an equal opportunity employer.