Technical Support Specialist

MasterTech; Rochester (NH); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Sick Time

Vacation

401(k) matching

Job summary

MasterTech in Rochester, NH is seeking an accomplished Technical Support Specialist to help keep a team of Field Technicians and Customers on track with service and repairs in the Printing and Packaging industries. This office-based role from Gonic, NH involves diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting.

You will collaborate with Service, Engineering, Parts, and Field Service teams to interpret drawings, assist a technician in

Qualifications

• 2+ years' experience in a technical service role.
• Customer facing experience, with a customer first attitude.
• Professionalism and documentation.
• Technical reading and interpretation.
• Previous experience with heavy equipment or capital equipment is a major asset.

Responsibilities

• Support a team of field technicians and customers on service and repairs.
• Interpret technical drawings and diagnose issues using technical documents, over the phone or in an office setting.
• Coordinate service activities with Service, Engineering, Parts, and Field Service teams.
• Work from an office-based location in Gonic, NH and assist technicians in the field as needed.

Skills

Customer facing

Technical reading

Documentation

Heavy equipment experience

Job description

Rochester, United States

We are seeking an accomplished Technical Support Specialist near Rochester NH to help keep a team of Field Technicians and Customers on track with service and repairs in the Printing and Packaging industries. Previous experience Diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting is preferred. Primarily an office-based role.

Working from Gonic, NH, you'll support a wide range of equipment and systems, collaboratingclosely with Service, Engineering, Parts, and Field Service teams.Whether you're interpreting technical drawings, assisting a technician in thefield, or coordinating service activities, your technical expertise andcustomer focus will directly impact customer satisfaction.

Compensation:

• $30.00 - $39.00/hour
• Paid Time Off, Sick Time and Vacation
• Matching 401(k) etc.

Schedule:

• Days, Monday to Friday. Primarily office based, minor WFH offered on case by case basis.
• On-call rotational basis

Requirements:

• 2+ Years' experience in a technical service role.
• Customer facing experience, with a customer first attitude.
• Professionalism and documentation.
• Technical reading and interpretation.
• Previous experience with heavy equipment or capital equipment is a major asset.