Technical Support Specialist

Ceeva; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

Job summary

Ceeva in the United States is seeking a Technical Support Specialist to provide customer support by phone, remote, and on-site. You will troubleshoot systems in real time and help set up and maintain computer and network equipment.

The role requires an Associate degree and 1–3 years of related experience, with opportunities for advancement and a focus on customer satisfaction, timely communication, and teamwork.

Qualifications

• Minimum 2-year Associates Degree in Computer/IT field.
• Minimum 1-3 years’ experience in a position with similar responsibilities.
• Experience with new user setup – usernames, passwords, hardware setup, email setup, profile setup.

Responsibilities

• Provide technical support for customers - phone, remote and on-site.
• Troubleshoot & resolve systems related issues in real time to minimize operational down time.
• Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware.
• Train users in proper use of hardware & software.
• Configure, maintain, monitor, and back up of servers & appliances.
• Work with ticketing, time, and billing systems efficiently and accurately.
• Communicate with customers to solve problems and provide best practice analysis.
• Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction.
• Ticketing and time and billing entries daily.
• Attend scheduling/staff meetings as necessary.
• Calendar Management - Ensure proper priority is given to projects & service requests.
• Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer.

Skills

Customer service

Communication skills

Time management

Education

Associate degree in Computer/IT field

Tools

Active Directory

Microsoft 365

Autotask

Datto

Cisco Meraki

Microsoft Azure

Microsoft Exchange

Networking

Job description

Benefits:

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

Technical Support Specialist

Duties & Responsibilities:

Provide technical support for customers - phone, remote and on-site

Troubleshoot & resolve systems related issues in real time to minimize operational down time

Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware

Train users in proper use of hardware & software

Configure, maintain, monitor, and back up of servers & appliances

Work with ticketing, time, and billing systems efficiently and accurately

Communicate with customers to solve problems and provide best practice analysis

Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction

Ticketing and time and billing entries daily

Attend scheduling/staff meetings as necessary

Calendar Management - Ensure proper priority is given to projects & service requests

Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer

Position Requirements:

Minimum 2-year Associates Degree in Computer/IT field

Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position

Must have experience with:

New user setup – usernames, passwords, hardware setup, email setup, profile setup

Active Directory administration

Microsoft 365 administration

Hardware troubleshooting and break/fix

Basic network fundamentals – DHCP, DNS, IP Addressing

Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure

Customer service oriented with great communication skills – verbal and written

Ability to work in a fast-paced deadline-oriented environment

A registered vehicle and a valid Driver's License

Ability to frequently bend/stoop, stand, reach, lift, and sit

Ability to lift up to 75 lbs

What we offer:

$45,000 - $55,000

401k & Profit Sharing Plan

Health Insurance (Medical, Dental, Vision)

FSA/Section 125 Plan

Paid Vacation/PTO/Holidays

Quarterly Bonus program for technical staff

Flexible work from home – 1 day as agreed upon

Work/life balance focus

Company Outings

Opportunity for advancement

Benefit Conditions: Waiting period may apply, only full time employees are applicable

Job Type:

Full-time

Schedule:

8 hour shift

Day shift

Monday to Friday

Supplemental pay types:

Commission pay

Education:

Associate (Preferred)

Experience:

Service desk: 2 years (Required)

Windows: 2 years (Preferred)

Work Location:

On-site with 1-day a week remote flexible