Technical Support Specialist

PenAir Credit Union; Pensacola (FL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Up to $15K continuing education

Paid Maternal & Parental Leave

Competitive Retirement Plan

Gym membership reimbursement

Job summary

PenAir Credit Union seeks a Technical Support Specialist to provide end-user hardware and software support at our Pensacola location. You will troubleshoot PCs, laptops, printers, and related devices, coordinate with the IT team, and install and maintain end-user systems and cash/recycler equipment as needed.

The role requires 3–5 years of related experience and at least a two-year degree or vendor certifications.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or vendor certifications or training.

Responsibilities

• Troubleshoot, maintain, and repair PCs and printers, coordinating with IT staff to resolve hardware, software, and network problems.
• Provide ongoing end-user support on the use of end-user hardware and software products.
• Install end-user hardware and software.

Skills

MS Office

MS Windows

Email

Personal computers

Education

Two-year college degree or certifications

Tools

Cash Recyclers

Shared branching equipment

Digital Signage equipment

Wiring systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Specialist

FT Pensacola, FL, US

2 days ago Requisition ID: 2083

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things we care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers

Do you have a passion for helping others? Currently, PenAir provides access to 15 convenient locations across Mobile and Baldwin counties in Alabama and Escambia, Santa Rosa, Okaloosa and Bay counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.

Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Company paid Short Term Disability

The starting pay for this role is $27 per hour, based on experience.

About the role:

Supports end user’s hardware and software. Provides technical assistance to system users, management and the Information Technology Department. Studies, analyzes and implements project requests.

Major Duties and Responsibilities:

• Assists in troubleshooting, maintenance, and repair of PCs, laptops/tablets, printers, etc., coordinating with I.T. staff to resolve hardware, software, and network problems.
• Provides on-going support to all Credit Union staff on the use of end-user hardware and software products.
• Installs end-user hardware and software.
• Provides installation, maintenance and support for Cash Recyclers, Shared branching equipment, Digital Signage equipment and wiring systems.
• Provides support to all users of the system and performs Administrator duties as needed or requested.
• Assists in the implementation, development, and maintenance of departmental projects and business as usual documentation.
• Performs other job-related duties as assigned.

Minimum Qualifications:

Experience

• Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

• A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Interpersonal Skills

• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills:

• Knowledge of MS Office products, MS Windows operating systems, e-mail, personal computers.
• Must be able to work and travel independently and use general office equipment.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.