Technical Support Specialist

Paisboa; Pennsylvania; Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

The Baldwin School seeks a temporary Technical Support Specialist to join our on-site IT team and support diverse school stakeholders. You will assist with laptops, iPads, phones, and printers, and manage tickets via our system while delivering reliable help desk service.

Ideal candidates hold a high school diploma with preferred college IT credentials and IT certifications. Flexibility for evenings/weekends aligns with rental programming needs, and a collaborative, respectful environment is

Qualifikationen

• High School Diploma or GED required.
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred.
• System administration and IT certifications in Microsoft or other network-related fields are a plus.
• Knowledge of ticket systems and protocols.
• Ability to learn the process of developing and implementing IT strategy and plans.
• Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.

Aufgaben

• Image new laptops and prepare rental/loan laptops for redeployment.
• Assist with iPad cleanup and inventory.
• Collect unneeded hardware from classrooms; test, inventory, and store.
• Place and configure phones throughout campus.
• Test printers across campus.
• Act as the initial point of contact for incoming technical support requests via ticketing system, email, phone, or in-person.
• Accurately log, categorize, and prioritize all support requests in our ticketing system; and
• Other duties as assigned.

Kenntnisse

Strong communication

Customer service mindset

Problem solving

Flexibility

Teamwork

Ausbildung

High School Diploma

Associate/Bachelor's in CS/IT

Tools

Ticketing software

IT certifications

Jobbeschreibung

Founded in 1888, The Baldwin School is an all-girls college preparatory, independent day school, PK-12, dedicated to a tradition of excellence in education. In a nurturing atmosphere that reflects socioeconomic, ethnic, and religious diversity, our girls strive to develop scholarship, leadership, and citizenship within a community that emphasizes intellectual rigor, ethical integrity, and independence of thought. More information is available on our website.

The Baldwin School is seeking a temporary Technical Support Specialist. Successful candidates will appreciate working collaboratively in a school environment to meet the needs of all community members.

Responsibilities:

• Image new laptops and prepare rental/loan laptops for redeployment;
• Assist with iPad cleanup and inventory;
• Collect unneeded hardware from classrooms; test, inventory, and store;
• Place and configure phones throughout campus;
• Test printers across campus;
• Act as the initial point of contact for incoming technical support requests via ticketing system, email, phone, or in-person;
• Accurately log, categorize, and prioritize all support requests in our ticketing system; and
• Other duties as assigned.

Required Qualifications Include:

• High School Diploma or GED required;
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred;
• System administration and IT certifications in Microsoft or other network-related fields are a plus;
• Knowledge of ticket systems and protocols;
• Ability to learn the process of developing and implementing IT strategy and plans; and
• Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.

Interested candidates, please submit a cover letter, resume, and three references.

Baldwin is an equal opportunity employer, and we strongly encourage candidates of all backgrounds, genders, and abilities to apply.