Technical Support Specialist

The Baldwin School; Lower Merion Township (Montgomery County); Vor Ort; USD 25.000 - 39.000; Teilzeit

Zusammenfassung

The Baldwin School in Pennsylvania seeks a temporary Technical Support Specialist to support daily IT needs across campus. The role involves hands-on hardware, software, and user support in a school environment, reporting to the IT team.

Responsibilities include imaging laptops, preparing loaners, iPad cleanup, inventory, configuring phones, testing printers and displays, and logging requests in the ticketing system. Evening and weekend availability is required occasionally.

Qualifikationen

• High School Diploma or GED required.
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred.
• System administration and IT certifications in Microsoft or other network-related fields are a plus.
• Knowledge of ticket systems and protocols.
• Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.

Aufgaben

• Image new laptops and prepare rental/loan laptops for redeployment.
• Assist with iPad cleanup and inventory.
• Collect unneeded hardware from classrooms; test, inventory, and store.
• Place and configure phones throughout campus.
• Test printers across campus.
• Test classroom digital displays across campus.
• Act as the initial point of contact for incoming technical support requests via ticketing system, email, phone, or in-person.
• Accurately log, categorize, and prioritize all support requests in our ticketing system; and
• Other duties as assigned.

Kenntnisse

Ticketing systems knowledge

Customer support basics

Ausbildung

Associate or Bachelor's degree in CS/IT/Systems Administration

Tools

Microsoft certifications

Jobbeschreibung

Founded in 1888, The Baldwin School is an all-girls college preparatory, independent day school, PK-12, dedicated to a tradition of excellence in education. In a nurturing atmosphere that reflects socioeconomic, ethnic, and religious diversity, our girls strive to develop scholarship, leadership, and citizenship within a community that emphasizes intellectual rigor, ethical integrity, and independence of thought. More information is available on our website.

The Baldwin School is seeking a temporary Technical Support Specialist. Successful candidates will appreciate working collaboratively in a school environment to meet the needs of all community members.

Responsibilities:

• Image new laptops and prepare rental/loan laptops for redeployment;
• Assist with iPad cleanup and inventory;
• Collect unneeded hardware from classrooms; test, inventory, and store;
• Place and configure phones throughout campus;
• Test printers across campus;
• Test classroom digital displays across campus;
• Act as the initial point of contact for incoming technical support requests via ticketing system, email, phone, or in-person;
• Accurately log, categorize, and prioritize all support requests in our ticketing system; and
• Other duties as assigned.

Required Qualifications Include:

• High School Diploma or GED required;
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred;
• System administration and IT certifications in Microsoft or other network-related fields are a plus;
• Knowledge of ticket systems and protocols;

• Ability to learn the process of developing and implementing IT strategy and plans; and
• Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.

Baldwin is an equal opportunity employer, and we strongly encourage candidates of all backgrounds, genders, and abilities to apply.