Technical Support Specialist

The Baldwin School; Bryn Mawr (PA); Vor Ort; USD 45.000 - 60.000; Teilzeit

Zusammenfassung

The Baldwin School in Bryn Mawr, PA is seeking a temporary Technical Support Specialist to provide on-site IT assistance for students, faculty, and staff. The role emphasizes collaboration, reliability, and prompt resolution of technical issues within a school setting.

The ideal candidate will handle hardware deployments, asset inventory, and user support, while maintaining professional service levels and adapting to rental programming needs, including occasional evenings and weekends.

Qualifikationen

• Experience supporting hardware and software in an education environment.
• Familiarity with ticketing systems and prioritization.
• Willingness to work flexible hours including evenings or weekends when needed.

Aufgaben

• Image and deploy new laptops for redeployment.
• Assist with iPad cleanup and inventory.
• Remove unused hardware from classrooms; test and store.
• Configure phones across campus.
• Test printers on campus.
• Test classroom displays across campus.
• Serve as first contact for IT requests via ticketing, email, phone, or in person.
• Log, categorize, and prioritize all requests in the ticketing system.
• Other duties as assigned.

Kenntnisse

Ticket systems

Customer service

Problem solving

Ausbildung

High School Diploma or GED

Associate or Bachelor's degree in Computer Science / IT / System Administration

Tools

Microsoft certifications

Jobbeschreibung

Founded in 1888, The Baldwin School is an all-girls college preparatory, independent day school, PK-12, dedicated to a tradition of excellence in education. In a nurturing atmosphere that reflects socioeconomic, ethnic, and religious diversity, our girls strive to develop scholarship, leadership, and citizenship within a community that emphasizes intellectual rigor, ethical integrity, and independence of thought. More information is available on our website.
The Baldwin School is seeking a temporary Technical Support Specialist. Successful candidates will appreciate working collaboratively in a school environment to meet the needs of all community members.

Responsibilities

• Image new laptops and prepare rental/loan laptops for redeployment;
• Assist with iPad cleanup and inventory;
• Collect unneeded hardware from classrooms; test, inventory, and store;
• Place and configure phones throughout campus;
• Test printers across campus;
• Test classroom digital displays across campus;
• Act as the initial point of contact for incoming technical support requests via ticketing system, email, phone, or in-person;
• Accurately log, categorize, and prioritize all support requests in our ticketing system; and
• Other duties as assigned.

Required Qualifications Include

• High School Diploma or GED required;
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred;
• System administration and IT certifications in Microsoft or other network-related fields are a plus;
• Knowledge of ticket systems and protocols;
• Ability to learn the process of developing and implementing IT strategy and plans; and
• Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.

Baldwin is an equal opportunity employer, and we strongly encourage candidates of all backgrounds, genders, and abilities to apply.