Technical Support Specialist

Remarcable; Omaha (NE); On-site; USD 55,000 - 70,000; Full time

Job summary

A tech-driven company in Omaha is seeking a Technical Support Specialist. This role involves setting up EDI/API integrations, troubleshooting integration issues, and collaborating with clients to ensure smooth operations. The ideal candidate will possess strong communication skills, a tech-savvy mindset, and experience in software integrations. Join a fast-growing team dedicated to enhancing the construction tech landscape and making a significant impact in the industry.

Qualifications

• Experienced with software integrations including EDI, API, and Punchout.
• Strong communicator, able to convey technical details effectively.
• Quickly learns new systems and environments.
• Curious and resourceful in problem resolution.
• Highly organized and able to manage multiple priorities.

Responsibilities

• Set up EDI/API integrations for new trading partners.
• Collaborate with IT teams to ensure seamless data flow.
• Troubleshoot integration issues and monitor electronic data exchange.
• Gain knowledge of distribution ERP systems.
• Create and refine technical documentation.
• Propose IT solutions for workflow improvements.

Skills

Software integrations (EDI, API, Punchout)

Clear communication

Tech-savvy

Problem-solving

Organization and adaptability

Client-first mindset

Education

Degree in Computer Science, IT, or related field

Job description

Base pay range

$55,000.00/yr - $70,000.00/yr

At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud‑based platform streamlines procurement and tool management, giving contractors the visibility and efficiency they need to focus on what they do best—building the future.

We’re looking for a Technical Support Specialist to join our fast‑growing, Omaha‑based Tech Support team. If you’re a problem‑solver who loves technology, enjoys digging into complex issues, and thrives on helping customers succeed, we want to hear from you.

What You’ll Do

• Set up EDI/API integrations for new trading partners and enhance existing ones.
• Collaborate with Supplier Integration Managers and clients’ IT teams to ensure seamless data flow.
• Troubleshoot integration issues and monitor daily electronic data exchange, proactively flagging and resolving problems.
• Gain working knowledge of distribution ERP systems to support client integrations.
• Create and refine technical documentation to help clients succeed.
• Play an active role in proposing IT solutions that improve client workflows.

Who You Are

• Experienced with software integrations (EDI, API, Punchout, or related systems).
• Strong communicator—able to explain technical details clearly in both writing and conversation.
• Tech‑savvy, with the ability to quickly learn new systems and environments.
• Naturally curious and resourceful, eager to dig deep into problems until they’re solved.
• Highly organized, adaptable, and comfortable juggling multiple priorities.
• A team player with a client‑first mindset and collaborative approach.
• Bonus points if you have:
  • A degree in Computer Science, IT, or related field.
  • Experience in the construction or distribution industry.

Why Remarcable?

We’re not just another software company. We’re a team of contractors, distributors, and tech professionals who came together to solve real industry problems. With roots in the field, we understand the challenges our customers face—and we’re passionate about building solutions that make their lives easier.

• Fast‑growing company at the intersection of construction and technology.
• Mission‑driven: advancing technology adoption in construction to deliver efficiency, visibility, and better communication.
• Opportunity to make an immediate impact in a role that blends technology, problem‑solving, and customer success.

Salary Range Disclaimer

The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Remarcable’s total compensation package for employees. Other components may include: PTO, medical, and a bonus plan.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development