Technical Support Specialist

MP Louisville; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare

401k match

Bonus

Paid holidays

Life insurance

Job summary

Terex Washing Systems is seeking a Technical Support Specialist in Louisville, KY to provide first-class service to North American dealers and customers, including onsite technical assistance, commissioning and training on our washing equipment.

You will collaborate with the Sales and Engineering teams under the Service Manager and travel across North America to install, service and train on Terex products.

Qualifications

• HS Diploma or GED.
• 1–3 years of service experience on industrial heavy equipment.
• Proficient with Microsoft Outlook and Word.
• Must pass MVR and obtain a US passport.

Responsibilities

• Provide first-class service to dealers and customers in North America.
• Offer technical sales support and application validation with the team.
• Assist with installation, commissioning and training on Terex products.
• Investigate and resolve customer inquiries on parts and warranty.
• Travel throughout North America to dealers and customers to service equipment.
• Coordinate with product engineers and quality team to ensure high-quality delivery.

Skills

Industrial service

Communication

Troubleshooting

Education

Engineering degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Job description

Job Description: TEREX WASHING SYSTEMS Leveraging the heritage, design innovations and manufacturing efficiencies previously offered by our Powerscreen® and Terex Mobile Processing Equipment (Terex® Finlay) lines, Terex Washing Systems is now the single source provider of washing equipment for our Materials Processing Segment. TWS is committed to providing outstanding customer support and expertise in the field to meet customers’ individual needs through our global dealer network as well as our dedicated team of engineers, applications, sales, marketing and aftersales technicians.

Reporting to the Service Manager and working closely with the TWS Sales and Engineering teams, the Technical Support Specialist will be responsible for providing a first-class service to our dealers and customers in North America including onsite technical assistance, sales, applications, commissioning, and training on our products.

Responsibilities:

• Working as part of a dedicated team delivering first class service to dealers and customers
• Provide technical support to the North American TWS Dealer Network
• Assisting the sales team with technical sales including application validation in conjunction with the TWS Applications team
• Researching and responding to customer enquiries on parts & warranty
• Assist dealers and customers with installation and commissioning of TWS products
• Provide detailed application and technical training to dealers and customers
• Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
• To investigate and resolve customer problems in a timely manner
• Travelling throughout North America to locations of dealers and customers
• Carrying out maintenance and servicing on Terex Washing Systems machinery where necessary
• Carry out test and analysis of material samples and prepare report of results
• Investigate new applications for existing products

Basic Qualifications

• HS Diploma or GED
• 1-3 years of service experience on industrial heavy equipment.
• Good computer experience required, including working knowledge of Microsoft Outlook and Word.
• Must pass MVR
• Must be able to obtain a US passport
• Travel Required – 50-75%

Preferred Qualifications

• A relevant Engineering Degree or equivalent
• Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Ability to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
• Must interact well with others in a diverse environment and be a team player.
• Training experience and hands‑on demonstrations.
• Industry experience within the Washing and / or Screening sector is desirable
• Ability to work effectively as part of a multi-discipline team
• Ability to handle and complete multiple projects under tight deadlines

The position is ideally based in Louisville, KY; however, candidates may reside anywhere within the United States, provided they live within 30 miles of a major airport to support required travel.

Why Join Us

• We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!
• The Terex purpose - Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, generous 401k match, life insurance.
• For more information on why Terex is a great place to work click on the link!

Benefits

• The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [e-mail].

Terex Purpose Video Terex Careers Video Terex Early Talent Video Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com.