Technical Support Specialist

University of Nebraska Foundation; Lincoln (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Wellness program

Paid medical leave (12 weeks)

Holidays & vacation

Retirement match

Tuition reimbursement

Job summary

The University of Nebraska Foundation seeks a customer-focused IT Support Associate to join our Lincoln or Omaha offices. You will be the first line of end-user support via phone, email, chat, or ticketing, delivering excellent service and clear communication.

Ideal candidates have 1+ year in customer service, strong written and spoken communication, and adaptability to changing priorities. You will learn new software, create technical docs, and collaborate across teams to support a

Qualifications

• Associate's degree or equivalent; Bachelor's preferred.
• 1 year of experience in a customer service role within a professional environment.
• Strong oral and written communications.
• Highly adaptable and able to adjust to changing priorities.
• Ability to create technical documentation.
• Analytical and problem-solving skills; able to work with technical and business stakeholders.
• Ability to think strategically and collaborate with others.
• Aligned with core values of passion for mission, integrity, and teamwork.

Responsibilities

• Serve as first line of support for end users via phone, email, chat, or a ticketing system.
• Quickly learn new software applications, providing support and training to staff as needed.
• Multitask effectively while prioritizing multiple incoming requests.
• Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
• Understand basic cybersecurity and infrastructure best practices.
• Learn and assist with level 1 and 2 support-related issues.
• Build and maintain strong working relationships with external vendors, university users, and support teams.

Skills

Detail-oriented

Genuine & approachable

Motivated learner

Collaborative team player

Problem solving

Reliable & organized

Education

Associate degree

Bachelor's degree preferred

Job description

Provide technical service and support to enable the University of Nebraska to change lives and save lives.

• Do you enjoy collaborating with a supportive team?
• Do you possess excellent customer service skills, paired with empathy and patience when addressing challenges?
• Are you highly adaptable and can easily adjust to changing priorities?
• Does the opportunity to work at a fast-paced organization excite you?

At the University of Nebraska Foundation, we grow relationships and resources that enable the University of Nebraska to change lives and save lives. We believe that our strong commitment to inclusion and respect is essential to accomplishing this mission through our values of teamwork, integrity, and passion for mission. We invite, explore, and celebrate differences to increase productivity, spark innovation, and most importantly, accomplish our mission.

You will join the foundation at an exciting time, with the opportunity to make a transformational impact. The foundation is in the public phase of a historic campaign to raise $3 billion to build a better future for Nebraska. The campaign is being led by many enthusiastic volunteers representing all areas of the University of Nebraska System. This position will work in our Lincoln or Omaha office. This position supports staff in all locations, with local travel required.

Ways you will make an impact:

• Serve as the first line of support for end users via phone, email, chat, or a ticketing system.
• Quickly learn new software applications, providing support and training to staff as needed.
• Multitask effectively while prioritizing multiple incoming requests.
• Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
• Understand basic cybersecurity and infrastructure best practices.
• Learn and assist with level 1 and 2 support-related issues.
• Build and maintain strong working relationships with external vendors, university users, and support teams.

Who we want:

• Detail-oriented individuals who value precision and processes.
• Genuine and approachable individuals who can make authentic connections and provide exceptional service while working with a wide variety of people.
• Motivated learners who are inquisitive and desire to continually grow in their career.
• Collaborative team players who can function independently, as well as part of a team.
• Problem-solving individuals who can effectively prioritize and execute multiple tasks in a fast-paced environment with proven problem-solving skills.
• Reliable, organized, and adaptable individuals who can manage multiple responsibilities and effectively prioritize competing priorities.

What you need:

• Minimum Education: Associate's degree or equivalent. Preferred Experience: Bachelor’s degree.
• Minimum Experience: 1 year of experience in a customer service role within a professional environment. Preferred Experience: 1-3 years’ experience in computer/technical support.
• Strong oral and written communications.
• Highly adaptable and able to adjust to changing priorities.
• Ability to create technical documentation.
• Analytical and problem-solving skills.Ability to build relationships and work with technical and business stakeholders.
• Ability to think strategically and collaborate with others.
• Candidates will also be evaluated on our core values of passion for mission, integrity, and teamwork.

What we offer:

• Mission-driven work that changes lives and saves lives.
• A strength-based, engagement-focused, and performance-oriented culture.
• Ongoing learning and development opportunities for your career growth.
• An award-winning wellness program.
• 12 weeks of paid medical leave, including maternity and paternity leave.
• 12 paid holidays and generous vacation time.
• A generous retirement match and multiple incentive compensation programs.
• University of Nebraska tuition reimbursement for you and your dependents.

Who we are:

• Recognition by the Chronicle of Philanthropy as one of America’s Favorite Charities.
• Founded in 1936, the University of Nebraska Foundation provides support for the campuses in the university system — the University of Nebraska-Lincoln, University of Nebraska at Kearney, University of Nebraska at Omaha, Nebraska College of Technical Agriculture in Curtis, and the University of Nebraska Medical Center and its primary clinical partner, Nebraska Medicine.
• Among public universities, the University of Nebraska ranks in the top 25 nationally for both funds raised and endowed assets under management.
• An organization with a reputation for efficiency and effectiveness, which, along with our alumni and athletic partners, raises more than $7 for every $1 spent.
• Winner of Gallup’s Don Clifton Strengths-Based Culture Award.
• Winner of the Governor’s Harvester Wellness Award, the highest honor for corporate wellness.

The University of Nebraska Foundation is an equal opportunity employer that is committed to a work environment free from discrimination and harassment where all employees feel respected and valued. We will consider all qualified applicants in accordance with applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.