Technical Support Specialist

Egreenservices; Lexington (KY); On-site; USD 69,000 - 105,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility policy

Job summary

Illinois Tool Works in Lexington seeks a Technical Support Specialist to drive persuasion and align with customer needs in a fast-paced KY market. You will support senior account executives with prospecting and follow-up strategies, while collaborating with product teams to position new offerings in the Lexington region.

You'll deliver persuasive product demos, cultivate referral channels, and manage multiple priorities under deadlines, backed by mentorship, benefits, and a flexible policy.

Qualifications

• Ability to manage competing priorities under tight deadlines.
• Diplomacy to align stakeholders with a unified approach.
• Collaborative mindset with cross-functional teams.
• Strong track record in First Call Resolution within technical support.”

Responsibilities

• Decode why KY buyers say yes and tailor strategies accordingly.
• Support senior account executives with prospecting and follow-up planning.
• Collaborate with product teams to position offerings in Lexington.
• Carry the booth conversation forward to next steps.
• Pitch and adjust messaging to close deals.

Skills

Prioritization

Stakeholder diplomacy

Collaboration

First Call Resolution

Job description

Revenue is a story, and Illinois Tool Works wants a Technical Support Specialist in Lexington to write the next chapter using Persuasion and a sharp instinct for what customers actually want. This KY role reads like an upgrade - $69,000 - $105,000, internship hours, 5 years valued, and a path that does not dead-end.

Key Responsibilities

• Decode why KY buyers say yes and double down on it
• Support senior account executives with prospecting and follow-up strategy
• Collaborate with product teams to position new offerings in the Lexington region
• Carry the booth conversation past small talk into next steps
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Read the room on every senior call and adjust the close
• Deliver persuasive product demos to make-it-better buyers and stakeholders
• Cultivate referral channels and strategic partnerships in Lexington

What You'll Bring

• Demonstrated ability to manage competing priorities under tight deadlines
• The diplomacy to align stakeholders who don't agree yetAn Illinois Tool Works mindset: scrappy today, scalable tomorrow
• Working familiarity with internship schedules and team norms at Illinois Tool Works
• A collaborator who makes the senior review feel less like an exam
• Senior fluency in First Call Resolution, with Technical Support on your roadmap

Across KY, the empowering sales marketing systems people trust most often turn out to be Illinois Tool Works, built quietly in Lexington. We default to documenting decisions so KY and remote teammates stay equally in the loop.

We trade fair $69,000 - $105,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

This opening is current to the minute and openly recruiting today.