Technical Support Specialist

Prolec-GE Waukesha,Inc; Goldsboro (TX); On-site; USD 72,000 - 84,000; Full time

Job summary

The IT Technical Support Specialist at Prolec-GE Waukesha, Inc in Goldsboro, NC is responsible for designing, organizing, modifying and supporting corporate computer hardware and software systems. The role includes mentoring teammates and accelerating their development while quickly acquiring new skills and following company policies.

Key duties include administering servers, workstations, printers, and licenses; performing O365 administration; managing accounts and inventories; and supporting

Qualifications

• Associate or BS in Computer Science
• 3–5 years IT experience
• Strong troubleshooting and documenting skills

Responsibilities

• Administer servers, workstations, printers, devices and software deployments
• O365 administration and user account management
• Maintain inventory and asset listing of IT equipment
• Support network security, maintenance and upgrades
• Learn new technologies to support business processes
• Configure authentication and directory services
• Evaluate system performance and reliability
• Provide support for PHP, C#, HTML, XML, and MS SQL Server

Skills

Independent work

Troubleshooting

Documentation

Teamwork

Communication

Problem solving

Adaptability

Ability to learn

Customer support

Education

BS in Computer Science

Associate in CS

Tools

VMware

MS SQL Server

Windows Server

O365

HTML

C#

PHP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Specialist

Full Time IT Goldsboro, NC, US

4 days ago Requisition ID: 3154

Salary Range: $72,000.00 To $84,000.00 Annually

Technical Support Specialist

Job Description

Prolec GE Is Now A Part Of The GE Vernova Group JOB SUMMARY

The IT Technical Support Specialist is responsible for designing, organizing, modifying, and supporting Prolec GE Waukesha corporate computer hardware and software systems. In addition, this position fulfills the role of mentor to other team members, to accelerate their development. Candidates will need to be able to quickly acquire new skills and follow company policies and procedures.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Administer servers, workstations, printers, desk phones, smartphones, software deployment, security updates, wireless networks, switches, and patching.
• O365 Administration
• Strong attention to detail when planning future implementations, migrations, and integrations.
• Set up and maintain user accounts, permissions, access rights and software licenses/subscriptions.
• Maintain accurate inventory and asset listing of IT Equipment.
• Assist with and document network software, hardware, and system security maintenance.
• Ability to learn new technologies to research, recommend, schedule, and perform upgrades that support and assist with business processes.
• Assign configuration of authentication and authorization of directory services.
• Evaluate and modify system performance.
• Support and maintain the following technologies:
• PHP
• C#
• HTML
• XML
• MS SQL Server

KNOWLEDGE, SKILLS & ABILITIES

• Associate or BS in Computer Science, or 3-5 years’ experience in related field
• Professional or personal experience with web or application programming a plus
• Ability to work independently, anticipate issues
• Extensive knowledge of operating systems and applications, as well as hardware and software troubleshooting
• Strong problem-solving abilities
• Strong willingness to document processes and solutions
• Ability to work well under pressure with multiple demands
• Excellent teamwork and communication skills
• Knowledge in the following systems preferred:
• Windows 8/10/11
• Windows Server 2008+
• VMWare

EDUCATION AND EXPERIENCE

Required Education / Experience

• Associate or BS in Computer Science, or 3-5 years’ experience in related field

Preferred Education / Experience

• Associate or BS in Computer Science, or 3-5 years’ experience in related field

ADDITIONAL INFORMATION

Key Working Relationships

• IT Team
• ManagersBusiness users
• Customers

Physical Demands

• Travel (travel needed to perform job duties) 20%
• To support facilities outside of Dallas such as Service, KN, and Ottawa

Working Conditions

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.