Quality & Technical Support Leader

Prolec-GE Waukesha,Inc; Goldsboro (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Prolec GE Waukesha, Inc. in Goldsboro, NC is seeking a Quality & Technical Support Leader. The role focuses on technical support for field service and quality improvement across transformer service projects.

The candidate will drive standardized work, conduct failure analyses, and lead continuous improvement initiatives while partnering with Operations, Engineering, and Sales to enhance customer satisfaction.

Qualifications

• Strong MS Office and data interpretation skills.
• Ability to analyze field test data and verify results.
• Excellent communication and organizational skills.
• Ability to train and mentor technicians on new processes.
• Experience collaborating across multiple functions to improve service.

Responsibilities

• Provide technical support for Operational Excellence initiatives within Field Services.
• Support standardized work processes and continuous improvement in field service operations.
• Lead failure analysis and corrective actions during project execution.
• Provide updates on objectives, performance, issues, and risks to leadership.
• Translate voice of the customer into measurable service and quality improvements.
• Collaborate with Operations, Engineering, Q&S, and Sales to improve performance.

Skills

Microsoft Office

Data analysis

Communication

Relationship building

Mentoring

Education

B.S. in Electrical Engineering

Technical institute degree

5–7 years utility/quality experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality & Technical Support Leader

Full Time Engineering Goldsboro, NC, US

Prolec GE is now a part of the GE Vernova Group

Prolec GE Waukesha is seeking a Quality & Technical Support Leader to support power transformer service operations through technical expertise, quality management, productivity initiatives, and continuous improvement practices. This role will help drive project execution, support failure analysis, establish standard work, improve customer satisfaction, and create service process improvements across power transmission and distribution transformer projects.

What You’ll Do

In this role, you will:

• Provide technical support for Operational Excellence initiatives within the Field Services Division.
• Support the implementation of standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction.
• Drive continuous improvement by identifying and reducing waste, including rework, waiting, overprocessing, transportation, and excess inventory in service operations.
• Lead technical and field support activities during project execution, including specialized problem solving and failure analysis evaluations.
• Provide updates on project objectives, performance measures, issues, and risks to senior leadership.
• Translate the Voice of the Customer into measurable service and quality improvements.
• Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements.
• Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction.
• Support project management activities, engineering design requirements, special reports, drawing modifications, technical training, and quotation scope development.

What We’re Looking For

The ideal candidate will bring strong technical knowledge of electric utility systems and related equipment, including transformers, load tap changers, high-voltage switchgear, low-voltage switchgear, and relay/control systems.

Successful candidates will also have:

• Strong Microsoft Office and overall computer skills.
• Ability to analyze and interpret field test data, verify proper test setup and execution, and ensure results accurately reflect equipment condition and performance.
• Strong communication, organization, influence, and business skills.
• Ability to build relationships across all levels of the organization.
• Ability to train, mentor, and guide technicians and team members on new processes and procedures.

Education & Experience

Required qualifications include one of the following:

• Bachelor’s degree in Electrical Engineering or a related field with 1–2 years of utility work experience; or
• Technical institute graduate with 5+ years of technical experience; or
• 5–7 years of experience in industrial and/or utility power delivery systems with a focus on quality assurance.

Additional industry experience in power generation, transmission, and distribution is highly valuable, along with extensive related industry experience.

This role operates in both office and manufacturing environments and may include work at remote settings and project sites. May require sitting or standing for extended periods of time.

Why Join Us?

Culture:

• We take pride in a culture rooted in strong values, meaningful behaviors, and a deep sense of purpose. Our commitment to our people, community, and the environment shapes who we are and how we work. At Prolec, you’ll feel supported, included, and connected.

Leadership:

• Our leadership philosophy centers on inclusivity, growth, and transparency. We invest in our people through comprehensive training, ongoing professional development, continuous coaching, and clear performance expectations - empowering everyone to achieve their highest potential.
• We create an environment where employees can excel. From modern facilities and collaborative spaces to innovative technology and engaging company events, we provide the tools and atmosphere that enable high-quality work and seamless teamwork.
• We recognize that well-being extends beyond the workplace. That’s why we support our employees and their families through programs that promote personal, financial, physical, and family wellness. Our holistic approach ensures you can thrive both professionally and personally.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.