Technical Support Specialist

Property Solutions Group; Costa Mesa (CA); Remote; USD 93,000 - 137,000; Full time

Benefits offered by this job

Mentorship program

Benefits package

Flexible scheduling

Job summary

Property Solutions Group is seeking a mid-level Technical Support Specialist for a remote role tied to Costa Mesa outreach. You will own deliverables, grow within a high-trust team, and contribute to shaping the customer experience across channels.

Responsibilities include managing renewals, de-escalation-driven handoffs, end-to-end paid campaigns, and conversion-focused landing pages. A mentorship-driven environment with a solid benefits suite awaits the right candidate.

Qualifications

• Soft skills focused on customer interaction and growth.
• Ability to de-escalate situations and build relationships.
• Creative thinking to reposition offers and optimize messaging.

Responsibilities

• Own renewals timeline to prevent slippage.
• Identify de-escalation gaps at handoff to safeguard deals.
• Manage paid search, social, and email campaigns end to end.
• Read the sales/marketing market and reposition the offer as needed.
• Sharpen the Technical Support Specialist value prop across verticals.
• Report on attribution and channel ROI for budget cycles.
• Design landing pages and conversion funnels to turn traffic into customers.

Skills

De-escalation

Relationship building

Creativity

Communication

Job description

This mid-level Technical Support Specialist role exists because Property Solutions Group is done leaving Costa Mesa revenue on the table. A $93,000 - $137,000 remote role for a mid-level professional ready to own deliverables and grow within a high-trust team.

Key Responsibilities

• Keep Costa Mesa renewals from slipping by owning the timeline


• Sniff out the De-escalation gap that's leaking deals at handoff


• Manage paid search, social, and email programs end to end


• Read the sales marketing market and reposition the offer when it shifts


• Sharpen the Technical Support Specialist value prop for each vertical we touch


• Report on attribution and channel ROI to inform the $93,000 - $137,000 budget cycle


• Design landing pages and conversion funnels that turn traffic into customers

What You'll Bring

• A communicator who can disagree without making it personal


• Hands-on familiarity with De-escalation, sharpened by Relationship Building side projects


• Mid-level mastery of Creativity, validated by people who'd hire you again


• A Costa Mesa network, or the hustle to build one from scratch


• The self-awareness to know which problems are yours to solve

Property Solutions Group is a safety-first Costa Mesa, CA studio where Customer Feedback Analysis gets treated with the seriousness most companies reserve for marketing. We hold space for disagreement, then commit fully once the sales marketing call is made.

We do not just dangle $93,000 - $137,000; we back it with mentorship, a real benefits suite, and schedules that bend around Costa Mesa, CA living.

As recently as today, Property Solutions Group reopened the doors on this one.