Technical Support Specialist

LVD North America; Charlotte (NC); On-site; USD 52,000 - 58,000; Full time

Job summary

LVD North America is seeking a Technical Support Specialist in Charlotte, NC, to provide technical assistance and troubleshooting support for customers and field service engineers. The role involves resolving technical issues, maintaining reference materials, and conducting training, ensuring high customer satisfaction. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical and dental plan

Life Insurance for employees / dependents

401(k) savings plan with Company match

Tuition assistance program

Paid Time Off and holidays

Qualifications

• 3-5 years of experience servicing CNC equipment and Fanuc controls.

Responsibilities

• Provide technical assistance and troubleshooting support.
• Resolve technical problems on machine tool products.
• Conduct technical training for service groups.

Skills

Excellent verbal communication

Customer service skills

Mechanical capabilities

Proficiency in Microsoft Office

Experience with computer hardware

Education

AAS Degree in Mechanical or Electronic Technology

Job description

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This range is provided by LVD North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $58,000.00/yr

Your role

As a Technical Support Specialist at LVD Strippit in Charlotte, NC, your primary responsibility is to provide technical assistance and troubleshooting support to customers and field service engineers regarding product functionality, operational controls, and spare parts availability. You will play a crucial role in ensuring customer satisfaction and resolving technical issues promptly and effectively.

Your responsibilities

• Resolve technical problems on standard, special, and CNC machine tool products and controls.
• Provide both electrical and mechanical technical advice to customers and customer service representatives.
• Maintain reference materials in an organized manner to support assigned products effectively.
• Collaborate with Engineering to address field problems related to software, hardware, and design issues.
• Stay updated on new product developments through direct contact with engineering and marketing teams.
• Conduct technical training for regional service groups and customers on new and existing equipment.
• Collect data on field failures and consult with management on complex problems or unusual situations.
• Write procedures for the repair or replacement of components.
• Promote excellent customer relations through courteous and informative communication.
• Generate service technical bulletins to update customer service representatives and other qualified parties.
• Process spare parts orders when necessary.
• Travel domestically to support service areas (up to 50%), with occasional international travel.

Skills

• Excellent verbal communication and customer service skills.
• Ability to collaborate and resolve difficult customer situations.
• Demonstrated mechanical and creative capabilities.
• Proficiency in Microsoft Office environment and internal network usage.
• Experience with computer hardware, operating systems, networking, and CAD/CAM software is a plus.
• Familiarity with using multimeters, oscilloscopes, and other electronic and precision mechanical equipment.

Qualifications

• AAS Degree in a technical major, preferably in Mechanical or Electronic Technology.
• 3-5 years of experience servicing CNC punching, bending, or metal cutting laser equipment and Fanuc controls.

What we offer

LVD Strippit, Inc. offers a comprehensive benefits package, including:

• Medical and dental plan
• Life Insurance for employees / dependents
• Accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA)
• 401(k) savings plan with Company match
• Personal Cancer Indemnity plan
• Employee Assistance Program
• Tuition assistance program
• Paid Time Off and holidays

EOE statement:

LVD Strippit, Inc. is committed to a policy of equal employment opportunity and affirmative action, ensuring fair treatment without regard to race, color, religion, age, sex, sexual orientation, national origin, handicap/disability, or veteran status, in accordance with state and federal laws.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Quality Assurance, and Customer Service

• Industries

  Machinery Manufacturing, Industrial Machinery Manufacturing, and Metalworking Machinery Manufacturing

Referrals increase your chances of interviewing at LVD North America by 2x

Inferred from the description for this job

Medical insurance

Disability insurance

Vision insurance

401(k)

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