Technical Support Specialist

ZipRecruiter; Phoenix (AZ); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to join their fully remote team. This role focuses on delivering exceptional technical assistance and ensuring seamless experiences for clients across digital platforms. The ideal candidate will possess a strong technical foundation and a proactive support mindset, thriving in a culture of accountability and continuous improvement. Join a dynamic team that values operational efficiency and customer trust while helping businesses leverage innovative technology solutions. If you are passionate about technology and enjoy solving problems, this opportunity is perfect for you.

Qualifications

• 1+ year experience in technical support or IT service desk roles.
• Proficient in diagnosing operating system and networking issues.

Responsibilities

• Deliver technical support and troubleshooting services to clients.
• Collaborate with teams to resolve escalated technical problems.

Skills

Technical Support

Problem-Solving

Communication Skills

Analytical Skills

Multitasking

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Zendesk

Jira

TeamViewer

Job description

Job DescriptionJob Description

At DMC Strategic IT, we empower businesses through reliable, secure, and innovative technology solutions. We are a results-driven IT firm that values technical excellence, customer trust, and operational efficiency. Our fully remote team thrives in a culture rooted in accountability, independence, and continuous improvement.

We are currently seeking a Technical Support Specialist to deliver outstanding technical assistance to our clients and ensure seamless experiences across our digital platforms remotely. The ideal candidate will be a solution-oriented professional with a strong technical foundation and a proactive support mindset.

Responsibilities:

• Deliver technical support and troubleshooting services to clients via email, chat, phone, and remote desktop tools.
• Monitor and resolve software, hardware, and network-related issues efficiently and accurately.
• Collaborate with development, product, and infrastructure teams to resolve escalated technical problems.
• Log and maintain detailed records of technical issues, solutions, and client communications.
• Create and maintain internal documentation, knowledge base content, and user guides.
• Identify patterns in user issues to recommend proactive system or product improvements.
• Participate in testing of new features, updates, and system enhancements before release.
• Stay updated on company services, industry trends, and evolving support tools and methodologies.
• Ensure timely follow-up and resolution of assigned support tickets and client cases.
• Support onboarding and training efforts for internal users or client teams as needed.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field ( but not required).
• Minimum of 1 year experience in technical support, help desk, or IT service desk roles.
• Proficient in diagnosing and resolving operating system, application, and networking issues.
• Hands-on experience with support ticketing systems and remote troubleshooting tools (e.g., Zendesk, Jira, TeamViewer).
• Familiarity with CRM platforms or customer experience tools is a plus.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• A service-driven mindset with a genuine passion for helping others through technology.