Technical Support Specialist

Sanmina Corporation; Carrollton (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Sanmina Corporation in Carrollton, TX is seeking a Technical Support Specialist to provide day-to-day technical support for employees, desktops, laptops, printers, and network infrastructure in a manufacturing setting.

You will install, configure, and troubleshoot desktop systems, handle user accounts, imaging, VoIP phones, antivirus, and software, while delivering timely resolutions as part of a large deployment team.

Qualifications

• Associate’s Degree or equivalent.
• 1–2 years of IT experience.
• 1–2 years experience in a Windows/ChromeOS environment.
• Experience with MS Office products.
• AD Users and Computers administration.
• MS Security Administration.
• Basic networking knowledge (Cabling, switches).
• Disk-imaging products.

Responsibilities

• Maintain and support the Desktop environment in a manufacturing setting.
• Install, configure and troubleshoot desktop and laptop systems, printers and peripherals.
• Maintain passwords, data integrity and file system security for the desktop environment.
• Communicate technical information to technical and nontechnical staff.
• Recommend hardware and software solutions and upgrades.
• Create user accounts and image PCs/laptops.
• Provide desktop phone support in a VoIP environment and mobile device support.
• Resolve antivirus/anti-spam issues on user machines.
• Work with customer systems to resolve network-related issues.
• Provide help desk support and resolve user issues with desktop apps and peripherals.
• Install and maintain application and desktop software products.
• Support label printers and barcode scanners in manufacturing.
• Participate in IT projects and user training when needed.

Skills

Team player

Fast-paced environment

Customer-focused support

Education

Associate’s Degree or equivalent

Tools

Windows/ChromeOS

Active Directory

MS Office

MS Security Administration

Disk imaging software

Job description

Share this job as a link in your status update to LinkedIn.

Category (For Job Seekers)

Information Technology

Location

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Title: Technical Support Specialist

Job Purpose:

The Technical Support Specialist provides day-to-day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature of Duties:

• Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment.
• Maintaining passwords, data integrity and file system security for the desktop environment.
• Communicating technical information to both technical and nontechnical operations personnel.
• Recommending hardware and software solutions, including new acquisitions and upgrades.
• Creating user accounts.
• Imaging PCs and laptops.
• Desktop phone support in a VoIP environment, and cell phone user support.
• Resolving anti-virus/anti-spam issues on user computers.
• Working with customer systems to resolve network related issues.
• Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.
• Installing and maintaining application and desktop software products.
• Installing and supporting label printers and barcode scanners in the manufacturing environment.
• May participate in the development of information technology and infrastructure projects.
• May conduct training programs designed to educate users about basic and specialized applications.

Education and Experience:

• Associate’s Degree or equivalent
• Minimum of 1-2 years experience in IT related jobs
• 1-2 years experience in a Windows/ChromeOS environment.
• Experience with
• MS Office products
• AD Users and Computers Account Administration
• MS Security Administration
• Basic knowledge of networking (Cabling, switches)
• Microsoft Anti-Virus software.
• Disk-imaging products.
• Ability to work based on goals and ticketing system to deliver on-time resolutions
• Ability to be a team player in large deployment projects
• Ability to work in fast-paced, high-demand environment
• Ability to lift equipment weighing up to 50 lbs.

Physical Demands

Work is performed in an office and a manufacturing environment. Required to stand, walk, sit , stoop, bend; talk and hear in person; use hands to finger, handle or feel objects or controls; reach with hands and arms; substantial movements (motions) of the wrists, hands, and/or fingers; repetitive motion. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Occasionally may need to exert up to 50 pounds of force to lift, carry, push and pull or otherwise move objects.

Sanmina is an Equal Opportunity Employer