Technical Support Specialist

Sanmina Corporation; Huntsville (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

SCI Technology, a Sanmina Company, in Huntsville, AL, is seeking a technical IT support professional to provide day-to-day assistance for manufacturing and office hardware and software. You will ensure systems are functional and secure, acting as a liaison between business needs and IT infrastructure.

The role requires 0-1 year in IT, a bachelor's degree, knowledge of Windows OS family, Linux/ChromeOS, and Microsoft Office, and strong customer service and teamwork in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 0–1 year IT experience.
• Familiar with Windows XP/7/10/11, Linux or ChromeOS, and Office versions.
• Able to work as a team in large deployment projects.
• Good communication with internal customers.

Responsibilities

• Support office and production systems.
• Provide customer service and follow up on responses.
• On-call support as scheduled.
• Install, configure, and troubleshoot laptops and workstations.
• Troubleshoot network issues.
• Identify and resolve recurring client issues.
• Report systemic problems to management.
• Maintain ownership and empathy for customer issues.

Skills

Customer service

Troubleshooting

Networking basics

Communication skills

Team player

Education

Bachelor's Degree

Tools

Windows OS

Linux / ChromeOS

Microsoft Office

Ticketing system

Job description

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Category (For Job Seekers)

Information Technology

Location

Job Description

At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, integrated manufacturing and cradle-to-grave product life cycle support, we deliver high-reliability solutions that keep service members connected and protected in the field.

Our heritage dates to 1961, as an early supplier to the space program in Huntsville, Alabama. Today, SCI offers a complete range of Defense & Aerospace solutions through our three business segments – Products, Systems Build, and Life Cycle Services. It’s SCI summed up - ALL WE DO to serve those who serve.

At this time, SCI is recruiting highly qualified candidates whose background and career goals meet our needs for the following position in Huntsville, AL. Please note that due to Department of Defense contract requirements, U.S. CITIZENSHIP IS REQUIRED.

Job Purpose :

This position will provide day to day technical support to employees for both manufacturing and personal hardware/software. They will ensure that all IT systems are fully functional and secure. This position will also be the liaison between the business and the rest of the IT infrastructure to alleviate any issues that may arise as theyrelate to information technology systems and software.

Nature of Duties/Responsibilities :

• Responsible for supporting office and production systems
• Maintain a high level of customer credibility by providing customer service response and following through on that response
• Provides on-call customer support, as scheduled by manager
• Installs, configures and troubleshoots laptops and workstations
• Ability to troubleshoot network issues
• Proactively works at identifying and resolving potential or recurring client issues
• Reports all potentially systemic problems to Management
• Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

Education and Experience

• Bachelor's Degree
• 0-1 year experience in IT related jobs
• Ability to work based on goals and ticketing system and deliver on time resolutions
• Knowledge of Windows XP, Windows 7, Windows 10, and Windows 11
• Knowledge of Linux and/or ChromeOS
• Knowledge of Office (1997, 2003, 2007, and 2010)
• Ability to be a team player in large deployment projects
• Intermediate Networking knowledge and skills including, but not limited to: Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis
• Communication skills are necessary for interacting with internal customers
• Must be able to work in fast pace, high demand environmentApplicant must be able to work as a team to meet the needs of the customer

Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

This is an ITAR facility and applicants must be a US Citizen.