Technical Support Specialist

Sanmina; Carrollton (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Sanmina is seeking a Technical Support Specialist to provide day-to-day IT support for employees, desktops, software, phones, and network issues in a fast-paced manufacturing environment.

The role requires an Associate’s degree or equivalent, 1–2 years in IT, experience with Windows/ChromeOS, G Suite, MS Office, and basic networking knowledge. You will work with a ticketing system to deliver timely resolutions and support large deployment projects.

Qualifications

• Associate's degree or equivalent required.
• 1–2 years IT experience in a related role.
• Familiarity with G Suite/Gmail and Windows/ChromeOS environments.
• Experience with MS Office, AD accounts, and antivirus software.

Responsibilities

• Maintain and support the desktop environment in a manufacturing setting.
• Install, configure, and troubleshoot desktop/laptop systems and printers.
• Manage user accounts and network-related issues.
• Provide help desk support for desktop apps and peripherals.
• Imaging PCs/laptops and supporting VoIP/desk phones.
• Participate in IT/infrastructure projects and user training.

Skills

G Suite familiarity

Windows/ChromeOS experience

Ticketing system experience

Team collaboration

Education

Associate’s Degree or equivalent

Tools

MS Office

Active Directory

Microsoft Security Administration

Disk imaging tools

Antivirus software

Job description

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Title: Technical Support Specialist

Job Purpose

The Technical Support Specialist provides day-to-day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature Of Duties

• Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment.
• Maintaining passwords, data integrity and file system security for the desktop environment.
• Communicating technical information to both technical and nontechnical operations personnel.
• Recommending hardware and software solutions, including new acquisitions and upgrades.
• Creating user accounts.
• Imaging PCs and laptops.
• Desktop phone support in a VoIP environment, and cell phone user support.
• Resolving anti-virus/anti-spam issues on user computers.
• Working with customer systems to resolve network related issues.
• Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.
• Installing and maintaining application and desktop software products.
• Installing and supporting label printers and barcode scanners in the manufacturing environment.
• May participate in the development of information technology and infrastructure projects.
• May conduct training programs designed to educate users about basic and specialized applications.

Education And Experience

• Associate’s Degree or equivalent
• Minimum of 1-2 years experience in IT related jobs
• G Suite/Gmail familiarity.
• 1-2 years experience in a Windows/ChromeOS environment.
• Experience with
• MS Office products
• AD Users and Computers Account Administration
• MS Security Administration
• Basic knowledge of networking (Cabling, switches)
• Microsoft Anti-Virus software.
• Disk-imaging products.
• Ability to work based on goals and ticketing system to deliver on-time resolutions
• Ability to be a team player in large deployment projects
• Ability to work in fast-paced, high-demand environment
• Ability to lift equipment weighing up to 50 lbs.

Physical Demands

Work is performed in an office and a manufacturing environment. Required to stand, walk, sit , stoop, bend; talk and hear in person; use hands to finger, handle or feel objects or controls; reach with hands and arms; substantial movements (motions) of the wrists, hands, and/or fingers; repetitive motion. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Occasionally may need to exert up to 50 pounds of force to lift, carry, push and pull or otherwise move objects.

Sanmina is an Equal Opportunity Employer