Technical Support Specialist

AllTerra Central, Inc.; Austin (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Optional life insurance for you, plus家

Job summary

AllTerra Central, Inc. seeks a Technical Support Specialist to assist customers using Trimble geospatial hardware and software. The role emphasizes troubleshooting, clear communication, and hands-on support in surveying contexts, with travel to client sites as needed.

The ideal candidate has experience in Trimble Geospatial technology and survey field procedures, plus strong customer service and problem-solving skills. Office tools and field software familiarity are essential.

Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience using Trimble survey software.
• Working knowledge of survey field procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical support to customers by phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues and provide timely, accurate solutions.
• Deliver an exceptional customer experience while helping users resolve technical challenges.
• Document customer issues, troubleshooting steps, and resolutions in HubSpot.
• Develop and document troubleshooting procedures for recurring technical issues.
• Identify trends in support requests and recurring customer issues.
• Assist customers with Trimble geospatial field and office software and equipment.
• Travel occasionally to customer or company locations, training, seminars, or other off-site assignments.
• Remain flexible to assist outside normal business hours when necessary.
• Perform other duties as assigned.

Skills

Troubleshooting

Customer service

Communication

Attention to detail

Time management

Education

High school diploma, GED, or equivalent

Tools

HubSpot

Trimble software suite

Microsoft Office

Windows OS

Job description

Description

Technical Support Specialist

Are you an experienced geospatial professional who enjoys troubleshooting, solving technical challenges, and helping customers get the most from their technology? AllTerra Central is looking for a Technical Support Specialist to provide knowledgeable, responsive support for our customers using Trimble geospatial hardware and software.

This position is ideal for someone with hands-on experience in surveying and Trimble Geospatial technology who enjoys working with customers and turning complex technical problems into practical solutions. NOTE: This position can be based in Austin, Dallas, San Antonio or Houston, TX or Phoenix, AZ.

What You'll Do

As a Technical Support Specialist, you'll serve as a trusted technical resource for our customers and team. Your responsibilities will include:

• Provide technical support to customers by phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues and provide timely, accurate solutions.
• Deliver an exceptional customer experience while helping users resolve technical challenges.
• Document customer issues, troubleshooting steps, and resolutions in HubSpot.
• Develop and document troubleshooting procedures for recurring technical issues.
• Identify trends in support requests and recurring customer issues.
• Assist customers with Trimble geospatial field and office software and equipment.
• Travel occasionally to customer or company locations, training, seminars, or other off-site assignments.
• Remain flexible to assist outside normal business hours when necessary.
• Perform other duties as assigned.

Requirements

What We're Looking For

The successful candidate will combine strong technical knowledge with excellent customer service and communication skills.

Required Qualifications:

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience using Trimble survey software.
• Working knowledge of survey field procedures.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and SharePoint.
• Comfortable working in a Windows-based computer environment.
• Reliable, punctual, and adaptable in a fast-paced environment.
• Ability to travel occasionally to customer and company locations.

We'd especially like to hear from candidates with 5+ years of experience using Trimble Geospatial field and office software and equipment, including experience with one or more of the following:

• Trimble Access
• Trimble Business Center
• Trimble GNSS equipment and software
• Trimble robotic total stations
• Trimble DiNi levels
• Trimble MGIS products
• FieldLink
• Trimble RealWorks

Experience or familiarity with Trimble Construction, MGIS, UAS, construction layout, and AI tools is a plus.

Benefits That Support Every Part of Your Life

At AllTerra Central, Inc., we believe that when you thrive, so does our company. That's why our benefits are designed to support your well-being, strengthen your financial security, and help you enjoy a healthy balance between your personal and professional life. Our package is affordable, comprehensive, and competitive, giving you confidence in every season of life.

Comprehensive Coverage for You and Your Family

We offer a wide range of insurance options to keep you protected:

• Medical, dental, and vision insurance to support your overall health
• Optional life insurance for you, plus spouse and child life insurance for added family security
• Long-term disability coverage to help protect your income should the unexpected occur

Your Future, Invested In

We don't just support your present—we invest in your long-term success:

• A 3% company contribution directly into your 401(k) plan
• Participation in our Employee Stock Ownership Plan (ESOP), where we fund your account to help you build and save for retirement.

At AllTerra Central, you're not just receiving benefits—you gain the support of a company that believes in your growth, your security, and your future!

NOTE: This position can be based in Austin, Dallas, San Antonio or Houston, TX or Phoenix, AZ.