Technical Support Specialist - Industrial Automation (Drives & Servos)

Software Placement Group; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

An established industry player in industrial automation is seeking a Technical Support Specialist to join their innovative team. This role offers a unique chance to work remotely while providing exceptional support for advanced automation technologies. You'll engage in real-time troubleshooting, conduct technical research, and develop training materials to enhance user experience. With a focus on professional growth and a stable work environment, this position promises robust benefits, including comprehensive insurance packages and tuition reimbursement. If you are passionate about automation and problem-solving, this opportunity is perfect for you.

Benefits

Comprehensive health insurance

Dental insurance

Life insurance

401k plan with company matching

Generous profit-sharing

Quarterly bonuses

Tuition reimbursement

Professional growth trainings

Qualifications

• Technical Degree or 8 years of experience in industrial automation required.
• Experience with AC servo systems and variable frequency drives essential.

Responsibilities

• Provide customer support and troubleshooting via phone, email, and chat.
• Conduct technical research to replicate and resolve customer issues.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Time Management

Technical Proficiency in Software Tools

Education

Technical Degree

8 years of industry experience in industrial automation

Tools

PLC Programming

HMI Programming

Industrial Ethernet Network Connections

Job description

Technical Support Specialist - Industrial Automation (Drives & Servos)

Join a leading industrial automation products company specializing in advanced technology solutions including PLCs, HMIs, drives, motors, and motion control systems. This role provides a unique opportunity to support cutting-edge industrial automation technologies directly from your home office based in North Atlanta, GA or any of the surrounding states including Texas, South Carolina, North Carolina, Arkansas, Tennessee, and Mississippi. If you have a passion for automation and a knack for technical problem solving, this position offers a stable, no-travel work environment with robust benefits and professional development opportunities.

Salary: $75,000.00 - $110,000.00 per year

Essential Duties and Responsibilities:

• Provide real-time customer support and troubleshooting solutions through phone, email, and chat, ensuring high satisfaction and effective problem resolution.
• Conduct technical research and test systems to replicate and resolve customer issues, enhancing product reliability.
• Participate in ongoing training sessions to stay updated on new products and technologies, enhancing professional expertise.
• Develop and update training materials, application notes, and documentation to assist customers and improve user guides.

Minimum Position Qualifications:

• Technical Degree required or a minimum of 8 years of industry experience in industrial automation.
• Proven experience with AC servo systems, variable frequency drives, and stepper systems.
• Strong foundation in electro-mechanical systems and understanding of automation workflows.

Preferred Qualifications:

• Experience in PLC programming and start-up troubleshooting.
• Proficiency in setting up and troubleshooting industrial Ethernet network connections on a Windows platform.
• Experience with HMI programming and problem-solving.
• Familiarity with industry communication networks such as DeviceNet and Profibus.

Skills:

• Exceptional analytical and troubleshooting skills.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong communication skills, capable of conveying complex information clearly and concisely.
• Technical proficiency in using software tools for network and system analysis.

Benefits:

• Comprehensive health, dental, and life insurance packages.
• 401k plan with company matching and generous profit-sharing.
• No required travel and flexibility with remote work.
• Quarterly bonuses and opportunities for professional growth through frequent trainings.
• Tuition reimbursement for further education and professional development.