Technical Support Specialist

DenaliTEK; Anchorage (AK); Híbrido; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Company-Paid Medical, Dental &amp

Descripción de la vacante

DenaliTEK Incorporated is seeking a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. You’ll work with businesses across industries, supporting modern IT environments that include Microsoft 365, Azure Entra ID, and more.

You’ll provide remote and onsite support, troubleshoot Windows, networking, and hardware, document tickets, assist with deployments, and collaborate with senior engineers.

Formación

• Experience providing remote and onsite technical support to business clients.
• Ability to troubleshoot Windows, Microsoft 365, networking, and hardware issues.
• Familiarity with cybersecurity best practices in enterprise environments.

Responsabilidades

• Provide remote and onsite technical support for business clients.
• Troubleshoot Windows, Microsoft 365, networking, and hardware issues.
• Respond to service requests and resolve technical problems efficiently.
• Document work performed and maintain accurate ticket notes.
• Assist with workstation deployments, upgrades, and migrations.
• Collaborate with senior engineers on projects and escalations.
• Deliver exceptional customer service while solving technical challenges.

Conocimientos

Customer-focused

Clear communication

Composure under pressure

Ownership

Continuous learning

Organized

Educación

CompTIA A+ certification

Microsoft certification (preferred)

Herramientas

Windows 10/11

Microsoft 365

Entra ID / Active Directory

DNS / DHCP / TCP/IP

Endpoint management

Ticketing systems

Descripción del empleo

Help People. Solve Problems. Build Your IT Career.

Not Your Typical Help Desk Job

We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.

At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:

• Microsoft 365
• Azure & Entra ID
• Sophos Security Solutions
• Servers & Networking
• Cloud Technologies
• Business Applications
• Endpoint Management

Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.

What You'll Do

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows, Microsoft 365, networking, and hardware issues
• Respond to service requests and resolve technical problems efficiently
• Document work performed and maintain accurate ticket notes
• Assist with workstation deployments, upgrades, and migrations
• Collaborate with senior engineers on projects and escalations
• Deliver exceptional customer service while solving technical challenges

What Makes Someone Successful Here

• Enjoy helping people as much as you enjoy technology
• Can explain technical concepts without sounding technical
• Stay calm when things don't work
• Take ownership of problems and see them through
• Love learning new systems and tools
• Are organized, dependable, and proactive
• Want a long-term career in IT

Requirements

Preferred Experience

Experience With Some Of The Following Is Helpful

• Windows 10/11
• Microsoft 365
• Active Directory / Entra ID
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Endpoint management
• Ticketing systems
• Cybersecurity best practices
• Business IT environments

Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience are a plus but not required.

Benefits

Why Join Us?

We Take Care of Our Team

• 100% Company-Paid Medical, Dental & Vision Insurance Comprehensive coverage for employees with no monthly premium cost.
• 401(k) with Company Contribution Plan for your future with retirement savings support from the company.
• Generous Paid Time Off Enjoy 4 weeks of PTO annually, plus 7 paid holidays each year.
• Expense Reimbursements We reimburse business-related mileage, parking, internet, and cell phone expenses.
• Professional Growth Opportunities Work with a wide variety of technologies, businesses, and environments while developing skills that accelerate your IT career.
• No Drama. No Politics. Just Great Work. We believe in accountability, teamwork, and treating people with respect. We hire good people, trust them to do their jobs, and reward performance and integrity.

Build a Career, Not Just a Job

Whether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.