Technical Support Specialist

ASRC Federal Holding Company; Alexandria (VA); On-site; USD 58,000 - 90,000; Full time

Job summary

ASRC Federal Broadleaf Inc in Alexandria, Virginia, is seeking a qualified Technical Writer with an active SECRET clearance to support a DoDEA client. This onsite role focuses on developing, editing, and maintaining high-quality IT and cybersecurity documentation such as ITODs, AI, SOPs, and service catalogs.

You will work with IT, cybersecurity SMEs to ensure accuracy, maintain version control, and ensure compliance with DoD requirements, with opportunities to produce architecture diagrams and

Qualifications

• Bachelor’s degree and 0–2 years of experience in technical writing or related field.
• Experience collecting, organizing, drafting, editing, and maintaining technical documentation.
• Familiarity with SDLC documentation and processes.
• Ability to translate complex technical information into clear, concise documentation.
• Ability to develop process flows and architectural diagrams with SMEs.
• Strong written communication and editing skills.
• Proficiency with Microsoft Office and documentation tools.
• Ability to manage multiple documents and deadlines with version control.

Responsibilities

• Draft, edit, format, organize, and maintain policy and guidance documentation.
• Develop and maintain service catalogs, SLAs, SOPs, cybersecurity materials.
• Collaborate with IT, cybersecurity SMEs to ensure accuracy.
• Ensure documents are reviewed and approved by SMEs.
• Maintain editorial standards and document-control across IT documents.
• Coordinate document layout and visuals to communicate concepts.

Skills

Technical writing

SDLC documentation

Editing & proofreading

Documentation tools

Microsoft Office

Education

Bachelor’s degree

Tools

Confluence

Adobe Acrobat

Visio

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Broadleaf Inc is seeking a qualified Technical Writer with a minimum of an active Secret security clearance to support a Department of Defense Education Activity (DoDEA) client headquartered in Alexandria, Virginia. This position is fully onsite. The Technical Writer will support the DoDEA Information Technology Division by developing, editing, organizing, and maintaining high-quality technical documentation supporting IT and cybersecurity operations. This position will provide documentation and quality-assurance support for policies, IT Directives (ITODs), procedures, standard operating procedures (SOPs), manuals, service catalogs, and other technical materials.

The Technical Writer will collaborate closely with designated IT, cybersecurity, and functional subject matter experts (SMEs) to ensure documentation is accurate, standardized, and aligned with applicable DoDEA and Department of Defense requirements. Technical accuracy, policy determinations, and final approval authority will remain with the appropriate SMEs and designated approving officials.

Key Responsibilities:

• Draft, edit, format, organize, and maintain policy and guidance documentation, including ITODs, Administrative Instructions (AIs), manuals, memoranda, procedural guides, regulations, and related technical materials.
• Develop and maintain technical documents such as service catalogs, service-level agreements (SLAs), SOPs, cybersecurity policies and procedures, Risk Management Framework (RMF) documentation, and other security-related materials.
• Collaborate with designated IT, cybersecurity, and functional SMEs to collect source material, clarify technical content, and facilitate the review and validation of technical accuracy.
• Ensure technical content and policy decisions are reviewed and approved by the appropriate SMEs and designated approving officials.
• Establish and maintain consistent editorial, formatting, terminology, document-control, and quality-assurance standards across IT and cybersecurity documentation.
• Organize technical content logically and clearly and coordinate document layout, structure, and presentation in accordance with approved outlines, templates, and specifications.
• Develop architecture diagrams, process flows, illustrations, figures, and other visual materials in coordination with the appropriate technical SMEs to communicate technical concepts effectively to both technical and non-technical audiences.
• Maintain documentation within the designated authoritative repository and ensure appropriate version control, document lifecycle management, approval history, and records management requirements are followed.
• Review documentation for clarity, consistency, grammar, accuracy, completeness, and compliance with applicable project and organizational quality standards.
• Handle sensitive IT and cybersecurity information in accordance with applicable security requirements, access controls, and need-to-know principles.
• Support the preparation and submission of documentation and deliverables required by the Program Management Plan (PMP), including weekly and monthly reporting.

Required Qualifications:

• Bachelor’s degree and 0–2 years of experience in technical writing, communications, information technology, cybersecurity, or a related field, or an equivalent combination of education and relevant experience.
• Experience collecting, organizing, drafting, editing, and maintaining technical documentation.
• Familiarity with Software Development Life Cycle (SDLC) documentation and processes.
• Ability to translate complex technical information into clear, concise, and accessible documentation for technical and non-technical audiences.
• Ability to develop process flows, architecture diagrams, and other technical illustrations in coordination with technical SMEs.
• Strong written communication, editing, organizational, and quality-control skills, with close attention to detail.
• Proficiency with Microsoft Office Suite and applicable documentation, diagramming, collaboration, and document-management tools.
• Ability to manage multiple documents, reviews, revisions, and deadlines while maintaining effective version control.

Clearance Requirements:

• Active DoD SECRET security clearance or higher. Candidates without a minimum of a Secret clearance will not be considered.
• Must be a U.S. citizen and meet DoD ADP Level II requirements.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Defense and Intelligence

Job Function Technical Support

Pay Type Salary

Travel Required Yes

Travel Percentage 5

Hiring Min Rate 58,000 USD

Hiring Max Rate 90,000 USD