Technical Support Scientist II

Standard BioTools Inc.; California (MO); Remote; USD 90,000 - 115,000; Full time

Job summary

A leading life sciences company is seeking a Technical Support Scientist II to provide essential support for the KREX platform and related products. This role involves both pre- and post-sales assistance, requiring detailed technical knowledge and strong communication skills for effective customer interaction. The ideal candidate will have a robust background in immunology or proteomics, coupled with experience in a collaborative environment. Flexibility in working hours and a willingness to travel is required for this home-based position.

Qualifications

• 5-7 years experience in the field, including commercial biotech or pharma.
• Strong knowledge of immuno-proteomics, protein arrays, expression.
• Must have demonstrated ability to work effectively in a collaborative team.

Responsibilities

• Provide pre- and post-sales scientific/technical support.
• Coordinate with technical teams to address customer inquiries.
• Deliver technology presentations and develop training materials.

Skills

Technical expertise

Presentation skills

Problem-solving

Attention to detail

Communication skills

Education

Master's degree in immunology, proteomics, genomics

PhD in related discipline

Job description

Technical Support Scientist II page is loaded

Technical Support Scientist II

Apply remote type Remote locations Remote - California Remote - Oregon time type Full time posted on Posted 18 Days Ago job requisition id 2025-0059

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

Standard BioTools is seeking a dynamic Technical Support Scientist II based in the US, on the west coast, to support the KREX autoantibody profiling platform and related pipeline products.

The Technical Support Scientist II will be an integral part of a fast-paced, collaborative commercial and technical team, providing both pre- and post-sales support to customers and Authorized sites. The ideal candidate will combine strong technical expertise with excellent presentation skills, enabling them to deliver impactful technical presentations, craft, and present project proposals, and develop high-quality technical documentation for core products. Success in this role demands a keen attention to detail, deep knowledge of the KREX core technology and related offerings, and a strong understanding of customer applications.

This position reports directly to the Global Scientific Support Manager.

Key Job Responsibilities:

• Provide pre- and post-sales scientific/technical support, including preparing and presenting project proposals and study designs

• Coordinate with internal technical team members to address customer and Authorized site enquiries related to all technical/scientific aspects of the products and services

• Research and develop customer projects and technical collateral around KREX and product offerings specific to their research aims

• Support sales team in technical discussions and presentations to customers and collaborators during meetings, conferences, and exhibitions

• Provide expert understanding and strong technical competency to customers and Authorized sites in discussions on project requirements related to the use of KREX and services

• Keep abreast of all research and development in the field of functional proteomics and immuno-proteomics

• Ability to present KREX technology and capabilities in large scientific meetings and conferences

• Ability to generate training materials (PowerPoint, whitepaper, technical note, etc.) for various scientific presentations and competitor positioning

• Deliver technology presentations to potential clients

• Support commercial team and customers with technical knowledgebase and problem solving

• Assess equipment and laboratory technical capabilities for technology transfer opportunities

• Represent KREX at trade shows

• Troubleshoot protocols being run in client labs

• Train sales team members on messaging, as appropriate

• Provide professional email responses to customer inquiries, ensuring clear communication of technical information

• Additional responsibilities as directed by the Scientific Support Manager

Education and Experience:

• A master's degree in immunology, proteomics, genomics, or a related discipline is strongly preferred, with a PhD being highly advantageous.

• Minimum of 5-7 years of experience in the field, including 3-4 years of hands-on bench work and 2-3 years in a commercial biotech or pharma environment.

• Strong technical knowledge of immuno-proteomics specifically in protein arrays, protein expression, and assay development

• Highly motivated and must have demonstrated ability to work effectively in a collaborative team environment

• Results-oriented with a drive to find solutions to problems

• Excellent verbal and written communication skills with experience in customer support

• Ability to adapt to change and work effectively on various assignments

• Good organizational and planning skills, strong attention to detail and accuracy

• Flexibility in working hours to support multiple time zones if required

• Experience in healthcare and pharmaceutical industries preferred

Work Environment:

• Home-based

• Ability to travel up to 20%

Salary Range: $90k-$115k

07 S

A message from our Chief Human Resources Officer, Betsy Jensen

Thank you for your interest in Standard BioTools!

We are an innovative life sciences industry leader that is accelerating global research on multiple frontiers of human health. We seek team members who share a passion for our vision of becoming a top life science tools company and the established standard in our customers’ workflows. This is an exciting and pivotal time for Standard BioTools. Each team member has a role to play in the company’s success, a role informed and influenced by our core values:

Let’s begin a journey together, delivering on our vision, guided by our values, making a meaningful difference in the world.