Technical Support Representative, In-Store

doordashaustralia; United States; Remote; USD 30,000 - 47,000; Full time

Job summary

DoorDash Australia seeks a customer support specialist to provide technical and product support to hospitality operators using our platform. You will help customers resolve issues, learn product features, and optimize their setup to meet business goals, while contributing to a responsive, around-the-clock support operation serving regions.

This is a full-time hourly role with multiple shifts and weekend availability required.

Qualifications

• Minimum 1 year in customer-facing support or strategic accounts (B2B, SaaS, or hospitality).
• Strong written and spoken communication with a track record of trust-building.
• Customer-focused approach balancing empathy and effective problem solving.
• Analytical, resourceful and able to manage multiple requests with follow-through.
• Collaborative attitude in a fast-moving environment.
• Curiosity about technology used by hospitality businesses.

Responsibilities

• Respond to customer questions via email, phone, and chat with timely, considerate support.
• Explain product capabilities and guide setup choices to fit customer needs.
• Develop knowledge of the platform and how diverse customers use it.
• Document troubleshooting steps and outcomes for clear case records.
• Prioritize requests by impact and urgency.

Skills

Customer support experience

Written and verbal communication

Customer-focused approach

Analytical and problem solving

Collaborative teamwork

Technical curiosity

Tools

Ticketing systems

CRM

Project management tools

Job description

Role overview

Provide technical and product support to hospitality operators using a business platform. You will help customers resolve issues, learn product features, and improve their setup to meet business goals, while contributing to a responsive support operation serving customers across regions.

Responsibilities

• Respond to customer questions through email, phone, and chat, resolving problems promptly and with care.
• Explain product capabilities and guide customers through setup choices suited to their needs.
• Develop strong working knowledge of the platform and how different customers use it.
• Record troubleshooting steps and outcomes so interactions are clearly documented.
• Prioritize requests according to customer impact and urgency.
• Use support and business systems to track cases and find relevant information.

Requirements

• At least one year of experience in customer-facing support or strategic account work, ideally in B2B, software-as-a-service, or hospitality.
• Strong written and spoken communication, with a record of building trusted customer relationships.
• A customer-focused approach that balances empathy with effective problem solving.
• Analytical, resourceful, and able to manage several requests with reliable follow-through.
• Collaborative attitude and comfort working in a fast-moving environment.
• Technical curiosity and interest in technology used by hospitality businesses.

Nice to have

Familiarity with customer support or work-tracking tools such as ticketing, project management, or CRM systems.

Benefits and work setup

This is a full-time hourly role. Multiple shifts are available, and availability for at least one weekend day is required. The support operation runs around the clock.