Technical Support Representative II

Acadian Total Security; Lafayette (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

ESOP

Vacation and sick time

Job summary

Acadian Total Security in Lafayette, LA is hiring a full-time Technical Support Representative II for an in-office role, Monday through Friday. You will assist customers by phone, troubleshoot service issues, and support the Retention team.

Candidates should be PC literate with MS Word and Excel, have strong organizational skills, and be able to read and interpret documents and write routine reports. Duties include inbox management, using Freshdesk and Textline, and handling routine account

Qualifications

• High School diploma or GED.
• Must be PC literate with some familiarity with MS Word and Excel.
• Strong organizational skills.
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Responsibilities

• Troubleshoots service problems with customers by phone.
• Assists Retention department in saving customers and accounts.
• Manages the main Acadian inbox to send changes and handle customer requests.
• Uses cellular platforms, Freshdesk, Textline, and related tools.
• Manages monthly fire inspections.
• Maintains trouble reports for ATS accounts.
• Performs other duties as assigned.

Skills

PC literacy

MS Word

MS Excel

Organizational skills

Reading & interpreting documents

Education

High School diploma or GED

Tools

Freshdesk

Textline

Job description

Acadian Total Security has an immediate opening for a full-time Technical Support Representative II to join their team in Lafayette, LA.

This position is in-office , Monday-Friday.

Job Summary: Utilizes interpersonal skills to assist the external and internal customers with their needs.

Job Duties:

• Troubleshoots service problems with customers via phone.
• Assists the Retention department with saving customers and accounts.
• Manages the main Acadian inbox by sending any changes and customer requests.
• Works within all cellular platforms, freshdesk, textline, etc.
• Manages monthly fire inspections
• Manages all trouble reports for ATS accounts
• Performs all other duties as assigned.

This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School diploma or GED.
• Must be PC literate with some familiarity with MS Word and Excel.
• Strong organizational skills.
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Position Type

Full-time

• We offer comprehensive insurance benefits for full-time employees, including but not limited to Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Program), and Vacation and Sick time.

Acadian Companies

Divisions

Employee Stock Ownership

Employer Privacy Policy

Acadian Companies is an Equal Opportunity Employer / Affimative Action Employer. Employment is based solely upon one's individual merit and qualifications directly related to professional competence. We don't discriminate on the basis of race, color, religion, national origin, veterans, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

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