Technical Support Representative - Call Center

TSP talent; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Call Center Technical Support Representative at TSP talent in Savannah, GA. You will assist global clients via phone, chat, and email, diagnosing basic to intermediate technical issues and guiding users through solutions.

You will document interactions in CRM and follow scripts and procedures to meet KPIs on quality, efficiency, and satisfaction. Training provided with opportunities for growth in customer experience and digital support technologies, enabling you to advance within a dynamic

Qualifications

• Experience providing support across phone, chat and email channels.
• Ability to troubleshoot technical issues ranging from basic to intermediate.
• Comfort with following documented procedures and knowledge bases.
• Strong customer-oriented mindset and performance-driven attitude.

Responsibilities

• Provide high-quality phone, chat, and email support for global clients.
• Diagnose and resolve basic to intermediate technical issues.
• Guide customers through step-by-step solutions.
• Document interactions accurately in CRM systems.
• Follow scripts, knowledge bases, and standard procedures.
• Meet KPIs related to quality, efficiency, and customer satisfaction.

Skills

Multichannel support

Technical troubleshooting

Procedural compliance

Customer focus

Job description

Role: Call Center Technical Support Representative

Responsibilities

• Provide high-quality phone, chat, and email support for global clients
• Diagnose and resolve basic to intermediate technical issues
• Guide customers through step-by-step solutions
• Document interactions accurately in CRM systems
• Follow scripts, knowledge bases, and standard procedures
• Meet KPIs related to quality, efficiency, and customer satisfaction

Qualifications & Skills

• Strong communication skills for multi-channel support
• Technical troubleshooting abilities
• Ability to follow procedures and documentation standards
• Customer-focused mindset with a performance-driven attitude

Additional Information

MCI provides training, coaching, advancement opportunities, and exposure to innovative customer experience and digital support technologies.