Technical Support Representative (5829)

NextPath Career Partners; Southfield (MI); Hybrid; USD 34,000 - 40,000; Part time

Job summary

NextPath Workforce Solutions is seeking a Technical Support Specialist to join our client’s team in Southfield, MI. In this hybrid contract role, you will be the first line of help, guiding users through hardware and software issues and coordinating with other IT staff.

The ideal candidate has experience in high-volume phone support, familiarity with AD and MFA, Microsoft 365, Windows, Citrix, and mobile device management.

Qualifications

• Experience in high-volume phone-based technical support.
• Knowledge of Identity & Access Management, including Active Directory and MFA.
• Proficiency with Microsoft 365, Windows OS, and Adobe products.
• Experience supporting mobile devices and VPN/TCP/IP basics.

Responsibilities

• Serve as the first contact point for technical support in a high-volume call center.
• Troubleshoot hardware, software, and connectivity issues.
• Meet performance metrics such as ACW, schedule adherence, and quality standards.
• Communicate technical solutions clearly to non-technical users.
• Document issues and resolutions in the ticketing system.
• Utilize knowledge bases and tools for efficient resolutions.
• Manage time effectively in a metrics-driven environment.

Skills

Phone-based tech support

Identity & Access Management

Active Directory

MFA technologies

Microsoft 365

Windows OS

Adobe products

MDM technologies

Citrix

Internal software support

Web-based apps

Networking fundamentals

VPN

Printer/Scanner troubleshooting

Education

High school diploma or GED

Tools

Citrix

VPN

Job description

NextPath Workforce Solutions is currently seeking a Technical Support Specialist to join our client’s team in Southfield, MI. This is a hybrid contract position.

SALARY: $25-$29 per hour (depending on experience)

Unfortunately, at this time, our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

REQUIREMENTS

• Proven experience in high-volume phone-based technical support
• Hands- on knowledge of Identity & Access Management, including Active Directory and MFA technologies
• Experience supporting Microsoft 365, Windows OS, and Adobe products
• Support for mobile devices, including MDM technologies
• Virtual desktop environment troubleshooting (e.g., Citrix)
• Application support for internal software and web-based apps
• Basic networking understanding: VPN, Wi-Fi, TCP/IP
• Printer and scanner troubleshooting skills
• High school diploma or GED

RESPONSIBILITIES

• Serve as the first contact point for technical support in a high-volume call center
• Troubleshoot hardware, software, and connectivity issues
• Meet performance metrics such as ACW, schedule adherence, and quality standards
• Clearly communicate technical solutions to non-technical users
• Document issues, solutions, and interactions accurately
• Utilize internal knowledge bases and tools for efficient resolutions
• Manage time effectively within a metrics-driven support environment

NEXTPATH WORKFORCE SOLUTIONS

NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.

We are an Equal Opportunity Employer