Technical Support Representative

Smarty, LLC.; Orem (UT); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary $50k-$70k

Health, dental, and life insurance

Long-term disability insurance

Generous PTO that increases with-tenue

401(k) with company matching

Ongoing training and professional dev.

Drinks, snacks, team lunches, and team

In-office chiropractic services

Resumo da oferta

Smarty, LLC. in Orem, Utah, is seeking a Technical Support Representative to assist customers, including developers, with API integrations and product questions. You’ll own issues from first contact to resolution, explain technical concepts clearly, and help improve docs and knowledge base.

This full-time, on-site role runs weekdays 7 a.m.–5 p.m. with competitive pay and benefits including health/dental, life insurance, PTO, 401(k) matching, and ongoing training.

Qualificações

• Bachelor’s or associate’s degree in IT/CS or related field or equivalent experience.
• Familiarity with APIs and web technologies (REST/JSON/HTTP) is a plus.
• Able to learn new technical concepts quickly.
• Strong written and verbal communication with a customer-first mindset.

Responsabilidades

• Provide timely, accurate technical support to customers via written and verbal channels.
• Troubleshoot and resolve product, configuration, and API integration issues.
• Explain complex concepts clearly to diverse customer technical backgrounds.
• Document issues and resolutions; contribute to knowledge base and docs.
• Escalate defects with clear reproduction steps and supporting details.
• Deliver customer presentations and product walkthroughs.
• Collaborate with teammates to share insights and improve support.
• Develop deep product expertise and stay current as products evolve.

Conhecimentos

APIs exposure

Customer communication

Problem solving

Fast learner

Formação académica

Bachelor’s/Associate’s degree in IT/CS or related

Ferramentas

REST APIs

JSON

HTTP

Descrição da oferta de emprego

You may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. When a package reaches the right door or an order ships without a hitch, there's a good chance we helped.

We've built all of this the hard way: self-funded, profitable, and on our own terms. That independence lets us make long-term decisions, invest in our people, and hold a high bar for our work. Now we're growing into our next chapter, and we're looking for builders who want to help shape it.

As a Technical Support Representative , you’ll be one of the first people our customers turn to when they need help, and many of them are developers and technical pros themselves. You’ll own customer issues from first contact to resolution: troubleshooting API integrations, explaining how our products work, and making complex answers feel simple. We’re counting on you to respond quickly, resolve issues accurately, and bring what you learn back to the team so our documentation, products, and processes keep getting better. This role is a great fit for a curious, steady problem-solver who enjoys learning new technology and takes real satisfaction in leaving every customer thinking, “Wow, that was easy.”

This is a full-time, onsite role based in Orem, UT. Your schedule will be Monday through Friday, 8 hours between 7 a.m. and 5 p.m.

What you’ll do:

• Provide timely, accurate technical support to customers through written and verbal channels
• Troubleshoot, diagnose, and resolve product, configuration, and API integration issues
• Explain complex technical concepts clearly to customers with a wide range of technical backgrounds
• Document issues and resolutions, and contribute to knowledge base articles and help documentation
• Escalate product defects and complex issues with clear reproduction steps and supporting detail
• Deliver occasional customer presentations and product walkthroughs
• Collaborate with teammates to share customer insights and improve how we support customers
• Build deep expertise in our products and stay current as they evolve

Who you are:

• Bachelor’s or associate’s degree in IT, computer science, or a related field, or equivalent experience
• Familiarity with APIs and web technologies (REST, JSON, HTTP) is a plus
• Able to learn new technical concepts quickly
• Strong written and verbal communicator with a customer-first mindset
• Proactive problem-solver who enjoys learning and growing with the company

Benefits and Perks

• Competitive compensation, $50k - $70k
• 100% paid health, dental, and basic life insurance premiums (including family coverage)
• Long-term disability insurance
• Generous PTO that increases with tenure
• 401(k) with company matching
• Ongoing training and professional development
• Drinks, snacks, team lunches, and activities
• In-office chiropractic services

Smarty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or protected veteran status. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, compensation, and training. Employment is contingent upon successful completion of a background check following an offer of employment.