Software Support Specialist

Paycom; Phoenix (AZ); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

401(k) with company match

Paid time off and holidays

Job summary

Vehlo in Phoenix, AZ is seeking a Software Support Specialist for our Total Customer Connect product to be the primary point of contact for software inquiries and help desk requests. You will resolve software problems, document interactions in the CRM, and collaborate with sales and management to keep projects on track.

A strong communicator with detail orientation is essential. This role offers remote, hybrid, or office-based options, competitive benefits, and opportunities for growth within a

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information to nontechnical staff.

Responsibilities

• Provides software problem resolution and escalation of advanced inquiries to appropriate technicians.
• Records data required to analyze problems and track them to final solution.
• Prepares, presents, and reports related help desk activity for management review and action.
• Demonstrates understanding of the software and handles inquiries regarding its usage.
• Works with management to ensure product direction is on schedule.
• Acts as liaison for the sales team to assess promotional material usage.
• Documents all work activity in the CRM to notify relevant colleagues.
• Other Software Support Agent duties as assigned.

Skills

Excellent verbal and written komunikat

Proficient in Microsoft Office Suite

Excellent organizational skills

Excellent interpersonal skills

Explain technical information to non-fi

Education

High School Diploma (or Equivalent)

Data processing / Software experience preferred

Tools

Microsoft Office Suite

Job description

Job DetailsJob Location: Phoenix, AZ - AZSoftware Support Specialist

Location:

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About this role

The Software Support Specialist for our Total Customer Connect product acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.

Duties/Responsibilities

• Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner


• Records data required to analyze problems and track them to final solution


• Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action


• Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product


• Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course


• Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized


• Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed


• Other Software Support Agent-related duties, as assigned

Travel Requirement: As needed

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

QualificationsRequired Skills/Abilities:

• Excellent verbal and written communication skills.


• Proficient in Microsoft Office Suite or related software.


• Excellent organizational skills and attention to detail.


• Excellent interpersonal skills.


• Ability to explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.

Education and Experience:

• Data processing / Software experience preferred


• High School Diploma (or Equivalent) required

Eligible employees may receive:

• Medical, dental, vision, and life insurance


• 401(k) with company match


• Paid time off and holidays

Compensation is based on experience, knowledge, and skillsand represents a good faith estimate in accordance with applicable laws.

Work Environment & Physical Requirements:

This role may be performed in a remote, hybrid, or office-based environment depending on business needs.

• Ability to remain in a stationary position (sitting or standing) for extended periods


• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)


• Ability to view and interpret information on a computer screen for extended periods


• Ability to communicate effectively via phone, video, and written communication


• Ability to participate in virtual meetings with or without reasonable accommodation

Additional Information:

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


• Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.