Software Support Specialist

Vehlo; Arizona; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Vehlo is a provider of repair shop technology and financial solutions focused on simplifying the customer journey and enabling shop profitability. The Software Support Specialist role serves as the first reference for software questions, handling help desk tickets and production jobs for Total Customer Connect.

Responsibilities include resolving software issues, documenting activity in our CRM, and coordinating with management to keep product direction on track across remote, hybrid, or office

Qualifications

• Data processing / software experience preferred.
• High School Diploma (or Equivalent) required.
• Excellent verbal and written communication.
• Ability to explain technical information to nontechnical staff.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provides software problem resolution and escalation to appropriate technicians or departments.
• Records data required to analyze problems and track to final solution.
• Prepares, presents, and reports help desk activity for management review.
• Works closely with management to align scope and direction of product/software with schedule.
• Documents all work activity in the company CRM.

Skills

Verbal & written communication

Office software

Organizational skills

Interpersonal skills

Explain technical info to nontechnical

Education

HS Diploma

Tools

CRM

Job description

Software Support SpecialistLocation:About VehloWe started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.About this roleThe Software Support Specialist for our Total Customer Connect product acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.Duties/Responsibilities:Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely mannerRecords data required to analyze problems and track them to final solutionPrepares, presents, and reports related help desk/software problems and help desk activity for management review and actionDemonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said productWorks closely with management to make sure the scope and direction of product/software is on schedule and on the right courseActs as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilizedDocuments all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performedOther Software Support Agent-related duties, as assignedTravel Requirement: As neededDuties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.Required Skills/Abilities:Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software.Excellent organizational skills and attention to detail.Excellent interpersonal skills.Ability to explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.Education and Experience:Data processing / Software experience preferredHigh School Diploma (or Equivalent) requiredEligible employees may receive:Medical, dental, vision, and life insurance401(k) with company matchPaid time off and holidaysCompensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.Work Environment & Physical Requirements:This role may be performed in a remote, hybrid, or office-based environment depending on business needs.Ability to remain in a stationary position (sitting or standing) for extended periodsAbility to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)Ability to view and interpret information on a computer screen for extended periodsAbility to communicate effectively via phone, video, and written communicationAbility to participate in virtual meetings with or without reasonable accommodationAdditional Information:Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Employment may be contingent upon a background check in accordance with applicable laws.Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.