Remote Fiserv Technical Support Representative

Lensa; Omaha (NE); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading Fintech company as a Remote Technical Support Representative. You will provide exceptional service to merchants, assisting with payment processing and troubleshooting issues. This role requires strong problem-solving skills and a secure home environment. Ideal for self-motivated individuals with customer service experience.

Qualifications

• At least one year of customer-facing experience, preferably in financial services or tech support.
• Basic understanding of financial transactions and payments.
• Quiet, secure home environment free from distractions.

Responsibilities

• Provide exceptional service and technical support to merchants.
• Assist with transaction processing, refunds, and troubleshooting.
• Perform software downloads and device troubleshooting.

Skills

Problem-solving

Customer service

Computer literacy

Internet navigation

Job description

Remote Fiserv Technical Support Representative

Lensa is the leading career site for job seekers at every stage of their career. Our client, Fiserv, is seeking professionals. Apply via Lensa today!

Join Fiserv, a global leader in Fintech and payments, and make a worldwide impact. We facilitate secure, reliable transactions for financial institutions, merchants, and consumers every day.

Job Title

Remote Fiserv Technical Support Representative

Role Overview

A Fiserv TSR provides exceptional service and technical support to merchants using Fiserv POS and credit card processing systems. You will assist with setup, updates, troubleshooting, and ensuring smooth payment transactions.

Key Responsibilities

• Answer questions and resolve issues using your expertise and available resources.
• Assist with transaction processing, refunds, voids, offline processing, and settlements.
• Order accessories such as power packs, cables, and reference cards.
• Replace terminals, printers, and pin pads.
• Perform software downloads, programming, and device troubleshooting.
• Add disclosures or messages to receipts as needed.

Minimum Qualifications

• Reside in Nebraska.
• Dependable, self-motivated, with excellent listening and problem-solving skills.
• At least one year of customer-facing experience, preferably in financial services, tech support, retail, restaurant, or hospitality.
• Quiet, secure home environment free from distractions.
• Basic understanding of financial transactions and payments.
• Computer literacy, internet navigation, and web applications knowledge.
• Internet speed: Ping <50 ms, Download >12 Mbps, Upload >2 Mbps.

Preferred Qualifications

• Work history of 2+ years in relevant roles.
• Experience in high-volume, metric-driven call centers.
• Troubleshooting experience in hardware, software, network, or utility services.

Additional Information

Salary: $17/hr
Training begins: July 21, 2025
Training and work schedules: To be determined
Pre-employment checks required: background, credit, drug test
Legal work authorization in the U.S. required (no visa sponsorship)
Remote role; limited in some states listed in the description

Application Instructions

• Apply using your legal name.
• Complete your profile and attach your resume.

Equal Opportunity Employment

Fiserv is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or other protected categories. Reasonable accommodations available upon request.

Important Notices

Beware of fraudulent job postings. Communications from Fiserv will come from legitimate email addresses. Do not send resumes outside of our official channels.