IT Support Specialist II

Conexon; Kansas City (MO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Three weeks PTO

Health benefits

Life insurance

Disability insurance

Job summary

Conexon in Kansas City, MO is seeking an IT Helpdesk Specialist to support Office 365 on Windows and Mac, assist users, and manage incidents efficiently.

You will handle tickets, provide remote assistance, and collaborate with the IT team to maintain services and user productivity. A bachelor's degree in CS and 3–5 years of IT support experience are required, with strong English communication.

Qualifications

• Bachelor's degree in computer science or equivalent.
• 3–5 years in IT support of Office 365 on Windows and MAC platforms.
• US-based only with fluent English.
• Minimum 2–3 years of Office 365 management experience.
• Experience with Azure, OneDrive, Intune a plus.

Responsibilities

• Provide helpdesk support via phone and email.
• Manage Office 365 accounts and user provisioning.
• Troubleshoot end-user issues and coordinate with IT teams.
• Support remote users and travelers as needed.
• Maintain documentation and ticket logs.

Skills

MS Windows environments

Customer service

Troubleshooting

Communication

Remote support

Education

Bachelor's degree in computer science

Tools

Office 365

Azure

Microsoft Intune

OneDrive

Zendesk

Job description

Description

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

Our in-house IT department supports both office and remote users. You will get the opportunity to work on a lot of interesting projects with Microsoft Cloud based services and other solutions. As a candidate for this position, you will need good phone and written skills. Be able to manage and solve helpdesk ticket as well as ad hock user emails. If you do well with training and supporting users, you will fit into our growing team supporting a fast-growing company.

Location: In office

Job Type: Full- time

Schedule: Fixed

Overtime: No

FLSA Status: Non-Exempt

Travel: No

Requirements

• Self-directed, Service driven self-starter and ability to work on multiple priorities and/or projects simultaneously. with proven record of support qualifications
• Hands-on technical troubleshooting capabilities
• Knowledge of computing infrastructures, in particular end user MS Windows environments
• Understands IT process with a familiarity with enterprise software configuration, management, and monitoring tools
• Exceptional critical thinking and problem-solving ability
• Strong verbal and written communication skills and the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
• Strong customer relationship skills
• Ability to remain in contact with the client thru the completion of the incident
• Problem-solving abilities to meet reasonable deadlines
• Ability to work remotely at times
• Able to lift up to 50 lbs
• Can sit for several hours in front of a computer monitor

Education and Experience Requirements

• Bachelor's degree in computer science or equivalent
• Minimum of 3 to 5 years in IT support of Office 365 on Windows and MAC platforms
• US-based only and a fluent English written and speaking grammar level
• Please note any technical certifications you may have
• Minimum of 2-3 years of Office 365 management experience
• Experience with Azure user and groups
• Experience setting up users with the Microsoft Office, OneDrive
• Experience managing computers with Microsoft Intune a plus
• Experience in Zendesk a plus
• Microsoft certifications like MCSA: Office 365 a plus

Physical Requirements

• Normal professional, office environment
• Must be able to pass a background check and drug screen
• Must have reliable cell phone
• Must have reliable home internet connection

Standard Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.

By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.