Technical Support Representative

Graphic-Products; Beaverton (OR); On-site; USD 17,000 - 28,000; Full time

Job summary

Graphic Products is seeking a Technical Support Representative in Beaverton, OR. You will help customers with software and printer-related issues via phone, chat and email, while developing deep technical knowledge of Graphic Products applications.

Ideal candidates have at least one year in technical troubleshooting in a call center, strong communication skills, and a can-do team spirit. Knowledge of Microsoft 365 and bilingual Spanish/English is a plus.

Qualifications

• Minimum one year technical troubleshooting experience in a call center.
• Passion for working with people and customer service.
• Strong oral, written, and presentation communication skills.
• Intermediate knowledge of Microsoft 365 apps and services.
• Detail-oriented self-starter, able to work independently and in a team.
• Excellent time management and multi-tasking abilities.
• Bilingual Spanish/English a plus.

Responsibilities

• Assist customers with questions or issues with software and printers via phone, live chat, and email.
• Develop and maintain technical expertise in Graphic Products applications.
• Assist customers with installing and using safety label printing software.
• Log cases detailing requests for technical assistance and steps taken to resolve.
• Support may include software installation, printer/software troubleshooting, training, template creation, sample printing, and order processing.

Skills

Technical troubleshooting

Customer service

Communication skills

Time management

Attention to detail

Bilingual Spanish/English

Tools

Microsoft 365

Job description

Product Management Active - Regular full-time Beaverton, OR, US

Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

Job Description:

• Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
• Develop and maintain technical expertise in Graphic Products applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

• Must have a minimum of one year technical troubleshooting experience in a call center environment
• A passion for working with people and customer service
• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 apps and services
• Detail-oriented self-starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritizing and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

Pay/Hours:

• This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
• The working hours for this position will be 8 hour workdays (M-F) with likely hours of 5:30am-2:00pm

Graphic Products is an Equal Opportunity Employer