Technical Support Officer

Westpac; United States; On-site; USD 13,000 - 22,000; Full time

Job summary

Westpac in Port Moresby seeks a Technical Support Officer to provide second/third-level IT support for business IT infrastructure, networks and data centre management. You will act as a bridge between end-users and the Technology team to ensure requirements are met with suitable technology solutions.

Based in Port Moresby, you will assist with operational effectiveness of technology infrastructure, handle escalations, and contribute to ongoing design and improvement of infrastructure solutions.

Qualifications

• Tertiary level qualifications in IT, Computer Science or relevant industry recognised certification.
• At least 2 years' experience in a similar IT Support role.
• Proven skills and experience with Infrastructure Management, Data Centres and Communications & Networks.
• Technical skills in system design, installation/decommissioning, solutions architecture and monitoring.

Responsibilities

• Provide specialised second and third-level IT support and monitor issue resolution.
• Perform first and second level problem diagnosis and escalation for unresolved issues.
• Undertake root cause analysis and implement permanent corrective actions.
• Ensure LAN, WAN and VPN connectivity and integrity is maintained.
• Install, configure and maintain infrastructure systems, patches and upgrades.
• Evaluate and assist design and implementation of infrastructure solutions.

Skills

Problem solving

Interpersonal skills

Adaptability

Proactive

Infrastructure management

Education

IT/Computer Science qualification

Job description

Technical Support Officer - POR00659

How will I help?

We are a Bank that's been around for generations, helping our customers grow and prosper with their business. We are also committed to our vision - to help Papua New Guineans to succeed, and you will help us realize that by providing timely and effective technical IT support for business needs concerning IT infrastructure, Data Communications & Networks and Data Centre Management.

Based in Port Moresby and reporting to the Manager Technology Services, you will assist with efforts to ensure the operational effectiveness of the technology infrastructure and act as an escalation point and intermediary between end-users and the Technology team to ensure that business and user requirements are adequately met with the appropriate technology solution.

What are my key areas of focus?

• Provide specialised second and third-level support and technical assistance and monitor issue resolution to ensure issues are resolved within a timely manner.
• Perform first and second level problem diagnoses, correction and support to resolve issues as required, and escal ... those that cannot be resolved to ensure resolutions are made within a timely manner.
• Undertake problem determination and root cause analysis as directed to ensure permanent corrective actions are implemented appropriately
• Ensure LAN, WAN and VPN connectivity and integrity is maintained at all times.
• Install, configure and maintain infrastructure systems, patches and upgrades.
• Evaluate and assist in the design and implementation of infrastructure solutions and support.

What do I need?

In order to perform this role successfully, you should have:

• Tertiary level qualifications in IT, Computer Science or relevant industry recognised certification.
• At least 2 years' experience in a similar IT Support role.
• Proven skills and experience with Infrastructure Management, Data Centres and Communications & Networks.
• Technical skills in system design, system installation/decommissioning, solutions architecture and emerging technology monitoring.
• Be proactive, adaptable and able to work under pressure.
• Proven problem solving ability and interpersonal skills.

What's in it for me?

Playing a significant part in the future of the business, your career development is important to us. We will provide a platform that allows you to continue learning and growing, backed by a fantastic team within a can-do, supportive structure. Whatever shape your family takes; we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy and foster care arrangements.

What's it like to work there?

We are a bank that aims to provide a supportive working environment with a phenomenal corporate culture. We value diversity and inclusion, and we are proud to provide a working environment with opportunities and flexibility for our team. Being part of the Westpac Family means, you will be part of a culturally diverse team that has been around for over 200 years.

Online Application Requirements:

Your application will take approximately 10 minutes to complete and must be submitted online. You will need to COMPLETE ALL sections of the APPLICATION FORM and UPLOAD a PDF or Word version of your resume, copies of your credentials and your Identifications. (NID, Birth Certificate & Police Clearance)

Brand : Westpac Group

Job

: Support and Operations

Primary Location

: Port Moresby

Employee Status

: Permanent

Schedule

: Full-time

Posting Date

: 29/09/2026, 2:49:52 AM

Closing Date

: 13/10/2026, 12:59:00 PM

Recruiter

: Agnes Miria
Term In Role : 18 months
Office Location of Position : HSW - Level 4
Job Grade : SPEC