Technical Support Manager - Underground Drilling

Borr Drilling; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the heavy machinery sector is seeking a Technical Support Leader. The successful candidate will be responsible for leading technical support strategy and managing cross-functional teams in the SEA Sales Area. A Bachelor's degree in Engineering and experience in the industry is essential.

Qualifications

• Proven experience in technical support or service engineering roles in heavy machinery.
• Strong leadership skills managing cross-functional teams.
• Ability to travel within the region as required.

Responsibilities

• Lead the technical support strategy in the SEA Sales Area.
• Respond to technical support queries between Territory organisations and customers.
• Monitor and report on trends for changes in product specifications.

Skills

Leadership

Problem-solving

Communication

Customer-facing

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Job description

Key Responsibilities

• Lead the technical support strategy and activities in the SEA Sales Area.
• Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.
• Ensure Territory organisations are working towards technical self-sufficiency.
• Coordinate new equipment introductions, factory support and ad-hoc gap training.
• Coordinate operational readiness deliverables.
• Ensuring safety and service bulletins are being managed and implemented.
• Monitor and report on trends for changes to current specifications across the products.
  
  

Qualifications And Experience

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
• Proven experience in a technical support, service engineering, or product advisory role within the heavy machinery, mining, or manufacturing industry.
• Underground mining and/or tunnelling experience preferred.
• Strong leadership skills with experience in managing cross-functional and regional teams.
• Excellent problem-solving, communication, and customer-facing skills.
• Ability to travel within the region as required.