Samsung National Field Support Manager

2020 Companies LLC; Aurora (IL); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in outsourced sales and marketing is seeking a National Field Support Manager to oversee a team and manage merchandising strategies for a major client, Samsung Electronics. This full-time position requires strong leadership skills and offers a competitive salary with remote work and travel opportunities. Candidates should have a Bachelor's degree and several years of experience in retail operations.

Benefits

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Employee Assistance Program

Leadership Development Program

Qualifications

• 3-5 years of experience in merchandising or retail operations required.
• Strong leadership, organizational, and communication skills necessary.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Responsibilities

• Lead and motivate a team of Virtual Market Managers.
• Oversee national merchandising strategy and execution.
• Analyze performance metrics to optimize retail impact.

Skills

Leadership

Communication

Analytical

Problem-Solving

Relationship-Building

Education

Bachelor's degree in business administration, Marketing, or related field

Job description

Samsung National Field Support Manager page is loaded

Samsung National Field Support Manager

Apply locations South Plainfield, NJ time type Full time posted on Posted 2 Days Ago job requisition id REQ_086393

Job Type:

Regular

Work Location:

Market - SAMDA - NJ - New Jersey Central

Overview:

2020 Companies has a full-time National Field Support Manager opportunity representing our client, Samsung Electronics America.

As the National Manager, overseeing both the Virtual Market Manager and Merchandising teams, you will play a strategic leadership role in driving Samsung’s success across key national retail partners, including Home Depot, Best Buy, and Costco. This dual-function role is responsible for ensuring flawless virtual engagement, in-store brand presence, and merchandising execution across the U.S. retail landscape. You will lead a team of Virtual Market Managers (VMMs) focused on relationship-building, training, and influencing store-level performance remotely. Simultaneously, you will manage the national merchandising strategy—developing and deploying display guides, coordinating store readiness for high-profile events, and resolving large-scale retail execution issues in partnership with internal and syndicated teams.

What's in it for you?

• Work remotely and travel as needed

• Competitive annual salary of $100k to $120k , paid weekly

• Bonus potential paid quarterly

• Next day pay on demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

Job Description:

Responsibilities:

• Lead, develop, and motivate a high-performing team of Virtual Market Managers to drive sales and brand advocacy within major national retailers.

• Oversee a national field merchandising strategy, ensuring consistency and compliance with Samsung display standards across all retail partners.

• Create and maintain display execution guides; manage Ring of Fire and other premium fixtures, including repairs, maintenance, and visual compliance.

• Prepare priority markets and locations for VIP visits, new product launches, and major brand activations.

• Analyze performance metrics and market insights to identify trends, resolve execution gaps, and optimize retail impact.

• Serve as a cross-functional liaison between Samsung corporate teams, syndicated partners, and field execution channels.

• Own issue resolution for escalated store-level challenges, display outages, and merchandising exceptions.

• Ensure operational excellence, clear communication, and strategic alignment across virtual and in-store execution teams.

Performance Measurements:

• Achieve and exceed merchandising goals and objectives

• Maintain high levels of compliance with Samsung's branding guidelines and merchandising standards

• Deliver exceptional customer service to internal and external stakeholders

• Develop and implement innovative solutions to address merchandising challenges

• Foster Strong Client Relationships: Build and cultivate relationships with Senior Level program and field leaders at Samsung and Merchant Partners

• Effective Mentorship and Coaching: Maintain an employee satisfaction score of 85% or higher for mentorship and coaching

• Manage Budgets Effectively: Maintain an effective program P&L

Qualifications:

• Bachelor's degree in business administration, Marketing, or related field preferred

• Minimum of three to five years of experience in a merchandising or retail operations role

• Demonstrated strong leadership, organizational, and communication skills

• Excellent analytical and problem-solving skills

• Proven ability to manage multiple priorities and work effectively in a fast-paced environment

• Strong attention to detail and commitment to quality

• Ability to build and maintain strong relationships with diverse teams

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

About Us

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success.

Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals.

From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems.

We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.