Technical Support Manager (Fully Remote)

SimX; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Home office stipend

Job summary

SimX, a leader in VR/AR medical simulation training, is seeking a seasoned Support Leader to drive a fast-growing, customer-focused team. You will manage escalations, guide ticket resolution, and ensure SLA adherence while shaping the knowledge base for rapid, accurate responses.

Join a company deployed across top hospitals and government installations, offering a comprehensive benefits package and a home office stipend to support a modern, remote-friendly work style.

Qualifications

• 5+ years technical support experience.
• 2+ years of people management or team leadership.
• Strong communication and troubleshooting skills.

Responsibilities

• Lead a support team while resolving customer tickets hands-on.
• Own SLAs, ticketing systems, and knowledge base.

Skills

Technical Support

Team Leadership

SLA Management

Troubleshooting

Tools

Zendesk

Confluence

Job description

• SimX brings VR/AR medical simulation training to physicians and nurses.
• We're fast-growing, acquired by Madison Industries, and used across top hospitals.

The Role:

• Lead a support team while resolving customer tickets hands-on.
• Own SLAs, ticketing systems, and knowledge base.

Requirements:

• 5+ years technical support, 2+ years management.
• Strong communication and troubleshooting skills.
• Medical, dental, vision, 401(k), home office stipend.

SimX

SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.