Technical Support Manager - EMEA/APAC

TigerData; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

TigerData is seeking a Technical Support Manager to lead a remote team in providing exceptional database support across EMEA and APAC. This role requires strong leadership, technical expertise, and a customer-focused mindset, fostering a culture of continuous improvement and empowerment. Join our innovative team shaping the future of PostgreSQL infrastructure with a commitment to excellence.

Benefits

Flexible PTO

Fully remote opportunities

Stock options

Monthly WiFi stipend

Professional development resources

Qualifications

• Proven experience managing technical support teams, especially with databases and cloud services.
• Strong communication skills for both technical and non-technical audiences.
• Demonstrated empathy and commitment to customer satisfaction.

Responsibilities

• Leading and mentoring a technical support team across EMEA and APAC regions.
• Ensuring timely responses to customer inquiries regarding complex database issues.
• Collaborating with engineering and product teams to address critical support issues.

Skills

People Management

Technical Troubleshooting

Communication

Customer Focus

Education

Experience managing technical support teams

Strong technical expertise in Postgres databases and cloud platforms

Tools

PostgreSQL

Docker

Kubernetes

AWS

Azure

Job description

At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

As our Technical Support Manager, you'll lead our highly skilled Technical Support team covering the EMEA and APAC time zones. Your team engages closely with customers, providing everything from basic database administration support to deep technical troubleshooting across TigerData products, Postgres databases, Tiger Cloud, and our emerging AI-driven solutions. You'll actively mentor and develop your team, ensuring exceptional technical support and high customer satisfaction.

This role demands strong people management skills combined with deep technical expertise across databases and developer-focused products to effectively support and empower your team.

This role is remote. We are open to candidates in European time zones, ideally in Spain, Ireland, or Portugal. Fluency in English is required.

What you will be responsible for in this role:

• Leading, managing, and mentoring a globally distributed Technical Support team providing support across databases, cloud infrastructure, and AI products in EMEA and APAC regions.

• Ensuring timely and high-quality responses to customer technical inquiries, especially involving complex issues with Postgres databases, TigerData products, cloud deployments, and related technologies.

• Collaborating effectively with Engineering, Product, and Customer Success teams to escalate and prioritize critical product-specific issues.

• Building and nurturing a collaborative, supportive, and growth-oriented team culture that promotes continuous learning and technical excellence.

• Driving continuous improvements in support processes, documentation, tooling, and team capabilities tailored around our diverse range of technical products.

• Enhancing customer satisfaction through proactive team leadership and strategic customer-focused initiatives.

You could be a great fit if you:

• Have proven experience managing technical support teams, particularly with developer tools, databases (Postgres or similar), cloud services, and/or AI-driven products.

• Possess strong technical expertise in Postgres databases, cloud platforms (AWS, Azure, Google Cloud Platform), and ideally familiarity with containerization and AI technologies.

• Are comfortable diving deeply into technical troubleshooting and effectively guiding your team through complex scenarios involving databases, performance tuning, and cloud infrastructure.

• Excel in clear and effective communication, capable of articulating complex technical concepts clearly to technical and non-technical stakeholders.

• Demonstrate empathy, proactivity, and a genuine commitment to delivering exceptional experiences to developers, engineers, and technical customers.

• Have strong organizational skills and can confidently manage multiple, diverse technical priorities simultaneously.

You might not be a great fit if:

• You prefer managing general customer support teams rather than specialized technical teams.

• You're uncomfortable with deep technical troubleshooting involving databases, cloud environments, or developer-focused tools.

• Your communication style isn't well-suited to clearly explaining complex technical concepts to diverse audiences.

• You seek a purely strategic, hands-off management role; this position requires active engagement and technical mentorship with your team.

Preferred Qualifications:

• Experience engaging with open-source or developer communities related to databases, cloud technologies, or AI.

• Proven experience managing remote, globally distributed technical teams.

• Knowledge of advanced cloud database services and containerization technologies like Docker and Kubernetes.

Why TigerData

• Join a globally distributed, talented team passionate about creating innovative database and developer solutions.

• Work in an environment that prioritizes continuous learning, technical growth, and diversity.

• Competitive compensation, comprehensive benefits, and flexible working arrangements.

• Opportunity to directly impact our growing suite of products and the global developer community.

TigerData is committed to fostering a diverse, inclusive environment. We welcome applicants from all backgrounds, experiences, and perspectives.

Our Commitment:

• We respond to every applicant.

• We review applications fairly and objectively, and shortlist based on relevant skills and experience.

• We ensure clear and timely communication throughout your candidate journey.

• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

About TigerData

TigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

Want to get a feel for how we work and what we value? Check out our blog post:What It Takes to Thrive at TigerData

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch , sharing workout routines , or discussing your favorite plants and pets , you'll find your community here.

Our Tech Stack:

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more atwww.tigerdata.com or follow us on Twitter@TigerDatabase

What We Offer:

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave

• Fridays off in August

• Fully remote opportunities globally

• Stock options for long-term growth

• Monthly WiFi stipend

• Professional development and educational resources

• Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you.