Technical Support Manager - Automotive Transmissions

TelAdvisor Group; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) match

Paid time off

Holiday pay

Life insurance

Tuition reimbursement

$1,000 referral bonus

Job summary

RevMax in Charlotte, NC is seeking a Design Engineer to join our high-performance transmission team. You will own design challenges from concept through validation, working closely with engineering, sales, and production to deliver reliable, race-ready components.

Candidates bring deep hands-on experience with automatic transmissions, robust problem-solving skills, and a track record of technical support and customer collaboration.

Qualifications

• 10+ years in automotive transmission industry, including 5+ years building transmissions.
• 3+ years in technical support or customer issue resolution for automotive transmissions, and 3+ years of customer service experience.
• Hands-on transmission repair/overhaul experience, including disassembly, diagnosis, reassembly and road testing.
• Experience across a range of transmissions, including diesel pickups and common performance units.
• Ability to read failures and diagnose hydraulic/electronic control problems.

Responsibilities

• Put safety first and never pass on a defect.
• Investigate warranty claims and perform root cause analysis.
• Work with technical sales, product builders and engineering to address customer concerns.
• Track and analyze recurring issues to spot systemic problems.
• Troubleshoot complex transmission problems using manuals, service bulletins and wiring diagrams.

Skills

10+ years automotive transmission

5+ years building transmissions

3+ years technical support

3+ years customer service

Excellent communication skills

Methodical approach

ERP/CRM software

Tools

Scan tools

Pressure testing equipment

Oscilloscopes

Multimeters

Wiring diagrams

Job description

RevMax in Charlotte, NC is seeking a Design Engineer to join our high-performance transmission team. You will own design challenges from concept through validation, working closely with engineering, sales, and production to deliver reliable, race-ready components.

Candidates bring deep hands-on experience with automatic transmissions, robust problem-solving skills, and a track record of technical support and customer collaboration.