Manager Technical Services (ID#5496)

New Value Solutions; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

New Value Solutions is seeking a Manager, Technical Services in Houston, TX to lead the Technical Services department supporting electric power system protection and automation products.

The role requires a BS in Electrical Engineering and 15 years of experience with numerical relays, system protection, and team leadership. You will mentor engineers, collaborate with Sales and Product Development, and travel up to 25% to customer sites and industry events. On-site in Houston, TX.

Qualifications

• Requires a B.S. in Electrical Engineering and 15 years of experience with numerical relays and recorders.
• Must have led, mentored and developed a technical team.
• Expert knowledge of system protection, integration, and automation applications.
• Strong understanding of electric power systems, protection philosophies, and relay applications.
• Experience with EMTP, load flow, and short-circuit analyses.

Responsibilities

• Provide strategic leadership and direction for the Technical Services function.
• Lead and develop a team of Technical Services Engineers delivering customer support.
• Plan workloads to ensure timely delivery of services.
• Maintain high service standards and drive continuous improvement.
• Support customers through demonstrations, training, and technical consultations.
• Develop technical proposals and supporting materials for products and solutions.
• Travel up to 25% within the US and internationally; onsite in Houston as required.

Skills

Numerical relays & recorders

Team leadership

System protection

Power system knowledge

EMTP/load flow/SC studies

Communication skills

Travel readiness

Education

B.S. in Electrical Engineering

Job description

New Value Solutions (NVS), a national IT consulting firm, is seeking a Manager, Technical Services to provide strategic leadership and direction for a Technical Services department supporting electric power system protection and automation products. The manager will lead a team of Technical Services Engineers, maintain a strong focus on customer satisfaction, support Sales and other business functions, and contribute technical expertise to customer engagements and product development initiatives.

Responsibilities

• Provide strategic leadership and direction for the Technical Services function.
• Lead, mentor, and develop a team of Technical Services Engineers providing technical support to customers.
• Plan and manage departmental workloads to ensure timely delivery of customer support and technical services.
• Maintain high service standards by resolving customer issues, improving processes, and driving continuous service improvements.
• Maintain customer satisfaction as a primary departmental objective.
• Support customers through product demonstrations, training, application guidance, and technical consultations.
• Work with the Technical Services team to resolve customer concerns through application notes, remote demonstrations, and other technical support activities.
• Prepare product presentations, competitive comparisons, and technical materials supporting business development initiatives.
• Assist with the preparation and presentation of technical proposals for products, services, and solutions.
• Develop close working relationships with customers and act as a senior technical contact for customer inquiries and escalations.
• Assist customers with the installation, commissioning, and operation of systems both remotely and on-site.
• Represent the organization at industry conferences and technical forums such as NASPI and IEEE PSRC.
• Contribute to customer-facing technical documentation including manuals, datasheets, and ordering guides.
• Provide technical support to Marketing, Sales, Application Engineering, and Product Development teams.
• Work closely with internal and external stakeholders to support customer needs and contribute to the development and implementation of new products.

Requirements

• B.S. in Electrical Engineering is mandatory.
• 15 years of experience working with numerical relays and recorders.
• Previous experience leading, mentoring, and developing a technical team.
• Expert knowledge of system protection, system integration, and automation applications.
• Strong working knowledge of electric power systems, practices, and protection philosophies.
• Strong working knowledge of protective relay applications within utility and/or engineering environments.
• Experience with EMTP, load flow, and short-circuit studies.
• Knowledge of advanced communication protocols and communication system architecture.
• Strong professional presentation, written, and verbal communication skills.
• Ability to manage difficult customer or employee discussions while protecting company interests.
• Experience working with utility companies, consulting organizations, and/or engineering companies is considered an advantage.
• Demonstrated ability to manage customer-service delivery, departmental workflow, and technical priorities.
• Ability to travel up to 25% within the United States and internationally.
• Candidates must meet the work-eligibility requirements associated with the position.

full-time onsite in Houston, Texas; up to 25% travel within the United States and internationally.

ID#5496

Questions

• Do you hold a B.S. in Electrical Engineering?
• How many years of experience do you have working with numerical relays and recorders?
• How many years of experience do you have leading and developing technical engineering teams?
• How many years of experience do you have with system protection, integration, and automation applications?
• Are you available to work full-time onsite in Houston, Texas and travel up to 25% as required?