Enable job alerts via email!

Technical Support Manager

Walker Elliott

Houston (TX)

On-site

USD 82,000 - 90,000

Full time

15 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in the automation industry seeks a Manager of Technical Support to lead a team in Houston. This role focuses on optimizing customer support operations, ensuring high customer satisfaction, and fostering a collaborative team environment. Ideal candidates will have a background in IT and proven leadership skills.

Benefits

Medical insurance
Vision insurance
401(k)

Qualifications

  • Proven experience managing or leading a technical support team.
  • Strong understanding of technical support operations and best practices.
  • Experience in the software or technology industry preferred.

Responsibilities

  • Lead and manage a team of technical support representatives.
  • Design and implement efficient support strategies and workflows.
  • Track and analyze key support metrics to drive improvements.

Skills

Interpersonal skills
Analytical skills
Decision-making

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Ticketing systems
CRM platforms

Job description

Direct message the job poster from Walker Elliott

Our client, a recognized leader in the automation industry, is looking for an experienced Manager of Technical Support to lead a team of skilled professionals and drive operational excellence in customer support. This individual will play a key role in maintaining high levels of customer satisfaction, optimizing support operations, and ensuring fast and effective issue resolution.

This is a great opportunity for someone who thrives in a collaborative, fast-paced environment and is passionate about building and leading high-performing technical support teams.

Key Responsibilities

  • Lead, mentor, and manage a team of technical support representatives, including hiring, onboarding, training, and performance management.
  • Design and implement efficient support strategies, workflows, and processes to improve response times and service quality.
  • Track and analyze key support metrics to identify trends, drive improvements, and enhance team effectiveness and customer satisfaction.
  • Act as an escalation point for complex or critical customer issues, providing hands-on support and expert guidance as needed.
  • Collaborate closely with internal teams including Product Development, QA, and Customer Success to streamline support operations and improve customer outcomes.
  • Develop training programs and tools to continuously enhance the technical knowledge and problem-solving capabilities of the team.
  • Stay current on emerging technologies and industry trends to ensure the support organization remains cutting-edge and competitive.
  • Foster a positive, team-oriented culture focused on accountability, growth, and delivering exceptional customer service.
  • Prepare and present regular performance reports and customer feedback summaries to senior leadership.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience managing or leading a technical support team in a technology-driven environment.
  • Strong understanding of technical support operations, best practices, and tools (e.g., ticketing systems, CRM platforms).
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analytical and decision-making abilities, with a data-driven mindset.
  • Ability to thrive in both independent and collaborative settings.
  • Experience in the software or technology industry (preferred).
  • Background in B2B customer support environments (preferred).

This position is based in the Clear Lake area of Houston, TX. It will require onsite presence initially, with the opportunity to transition to a flexible hybrid work schedule.

Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.

Walker Elliott is an Equal Opportunity Employer.

For additional information, please email your resume to resumes@walker-elliott.com or apply online.

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology
  • Industries
    IT System Custom Software Development and Software Development

Referrals increase your chances of interviewing at Walker Elliott by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Technical Support Manager” roles.

Greater Houston $82,500.00-$89,375.00 1 week ago

Senior Technical Support Specialist, Connected Technologies
Sr. Technical Support Engineer (Exp. w/ Refinery Planning & Scheduling)
Customer Experience Manager - Channel Support (New Homes)
Sr Technical Support Engineer (Exp w/ Supply Chain Optimization Focus)
Business Technology Platform - Senior Customer Success Manager- South
Content Development and Education Manager (CDEM)

Houston, TX $48,000.00-$60,000.00 2 days ago

Customer Success Manager, Upstream Engineering
Senior Director, Client Success Manager (Legal Technology/Relativity) | Technology | Multiple Locations

Houston, TX $150,000.00-$254,000.00 1 week ago

Houston, TX $70,000.00-$80,000.00 1 day ago

Director, Client Success Manager (Legal Technology/Relativity) | Technology | Multiple Locations

Houston, TX $117,500.00-$193,000.00 1 week ago

Houston, TX $95,000.00-$95,000.00 6 days ago

Houston, TX $110,000.00-$140,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Technical Support Manager

ZipRecruiter

Washington

Remote

USD 80,000 - 120,000

9 days ago

Technical Support Manager - HYBRID

Motorola Solutions

Remote

USD 86,000 - 173,000

8 days ago

Sales Support Manager

Corporate Travel Management

Omaha

Remote

USD 75,000 - 85,000

15 days ago

[Hiring] Assisting Technical Support Manager @Ventrata

Ventrata

Remote

USD 70,000 - 90,000

18 days ago

Technical Support Manager

ZipRecruiter

Philadelphia

Remote

USD 80,000 - 120,000

16 days ago

Technical Support Manager

Orbem

Houston

Hybrid

USD 82,000 - 90,000

25 days ago

GIS Production and Support Manager

Harris Computer

Pennsylvania

Remote

USD 75,000 - 85,000

-1 days ago
Be an early applicant

Technical Support Manager

Ditto

Atlanta

Remote

USD 70,000 - 110,000

30 days ago

Technical Support Manager Remote-Atlanta

Ditto

Georgia

Remote

USD 80,000 - 120,000

30+ days ago