[Hiring] Assisting Technical Support Manager @Ventrata

Ventrata; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Ventrata is seeking a remote Assisting Technical Support Manager to lead a passionate team and provide exceptional customer support. This role involves overseeing daily operations, ensuring quality service, and contributing to process improvements in a dynamic scale-up environment with flexible working options.

Benefits

Unlimited paid holidays

Flexible working hours

Team-building activities and retreats

Competitive salary and performance bonuses

Supportive environment

Qualifications

• Experience in technical/customer support roles.
• Management or team lead experience in multicultural teams.
• C1 English level; additional languages are a plus.

Responsibilities

• Leading a team of technical support specialists.
• Serving as an escalation point for technical issues.
• Analyzing support metrics and reporting on performance.

Skills

Critical thinking

Analytical skills

Problem-solving

Interpersonal skills

Teamwork

Communication

Organizational skills

Job description

May 18, 2025 - Ventrata is hiring a remote Assisting Technical Support Manager. Salary: competitive salary and bonuses based on performance. Location: EMEA.

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities create memorable experiences.

Backed by a passionate team, headquartered in London with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

The challenge

Ventrata is excited to recruit a passionate Assisting Technical Support Manager. If you thrive in a team where people care for each other, communicate honestly, and value feedback, this could be the right role for you.

The Assisting Technical Support Manager reports to the Technical Support Manager and helps ensure the quality of support services for our customers. While leading the team, you will remain hands-on and contribute to problem-solving.

What you will be doing

You will assist in providing effective, live, and fast support 24/7, overseeing daily technical support operations, and ensuring the team has the tools and support needed to deliver exceptional customer service.

Responsibilities

• Leading a team of technical support specialists, guiding daily tasks, encouraging best practices, monitoring workflows, providing live feedback, and maintaining a customer-focused approach.
• Serving as an escalation point for technical issues.
• Supporting the support manager with process improvements and administrative tasks.
• Participating in hiring, onboarding, and training new team members.
• Performing regular quality reviews of customer communications.
• Analyzing support metrics, reporting on performance, and evaluating team effectiveness.

Requirements

• Critical thinker with analytical and problem-solving skills.
• Proactive technical skills to identify and resolve issues.
• Management or team lead experience, especially in multicultural, regional teams.
• Experience in technical/customer support roles with technical proficiency.
• Empathy and strong interpersonal skills.
• Teamwork, communication, and collaboration skills.
• Excellent organizational skills and attention to detail.
• Passion for industry trends and process improvement.
• C1 English level; additional languages are a plus.
• Based in EMEA.

Benefits

• Flexible working hours and a supportive environment.
• Unlimited paid holidays.
• Scale-up environment with remote work options.
• Team-building activities and retreats in various countries.
• Offices in Brno and Lisbon, with options to work from Lisbon temporarily.
• Younger, passionate team — the 'Ventrata family'.
• Office amenities, hardware setup, competitive salary, and performance bonuses.

Interested? Send us your CV in English and join us!

About Ventrata

Ventrata is an enterprise ticketing platform for high-volume attractions, museums, tours, and activities. Our all-in-one solution supports online, in-person, and third-party sales, with robust resource management, hardware integrations, and 24/7 support.

Trusted by leading brands, we focus on building long-term partnerships. Since 2016, we’ve collaborated with City Sightseeing, Big Bus Tours, Historic Tours of America, and others, selling 21 million tickets in 2023—a 60% increase from the previous year.

We are profitable since 2018, independent of venture capital, enabling continuous innovation and growth. We value collaboration, ownership, and impact within our team.